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Unified Technologies

Telecommunications and Business Security | Louisville | Lexington

Project Management Position

What you need to be considered:

  • Self-motivated, goal-oriented, detail-oriented personality
  • Strong written, verbal and presentation skills
  • Strong computer skills
  • Ability to work independently while being conscious of your work interacting with the rest of the team
  • Ability to participate in multiple projects simultaneously and prioritize effectively
  • Ability to write detailed documentation and train others
  • Capable of maintaining current technical knowledge
  • Capable of following organization standards and direction from manager
  • Excellent customer service skills both internally and externally
  • Skilled at taking ownership of complex issues
  • Proficient in Excel, Word, and Powerpoint

What you’ll be doing:

  • Work start to finish with clients to review business needs and design solutions to address those needs
  • Create Installation Timelines for new client telecommunications platform installations
    Complete programming of system
  • Communicate and coordinate installation dates with Telco carriers
  • Work with technicians during installation and cut-over of new phone system
  • Report trouble tickets with carriers and communicate status updates to clients
  • Conduct Training for End Users on use of ShoreTel phone and Desktop Software Tool
  • Provide follow-up and on-going training for existing customers
  • Work on Tier 1 & Tier 2 support needs
  • Create customized documents for training

What would be considered a plus on your resume (not a requirement):

  • 3-5 years of experience in the industry
  • Previous experience in ShoreTel , Cisco or VoIP
  • Experience with Project and Visio
  • Experience as a Support Role\ Help Desk representative or any IT\Networking
  • Experience


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