What you need to be considered:
- Self-motivated, goal-oriented, detail-oriented personality
- Strong written, verbal and presentation skills
- Strong computer skills
- Ability to work independently while being conscious of your work interacting with the rest of the team
- Ability to participate in multiple projects simultaneously and prioritize effectively
- Ability to write detailed documentation and train others
- Capable of maintaining current technical knowledge
- Capable of following organization standards and direction from manager
- Excellent customer service skills both internally and externally
- Skilled at taking ownership of complex issues
- Proficient in Excel, Word, and Powerpoint
What you’ll be doing:
- Work start to finish with clients to review business needs and design solutions to address those needs
- Create Installation Timelines for new client telecommunications platform installations
Complete programming of system - Communicate and coordinate installation dates with Telco carriers
- Work with technicians during installation and cut-over of new phone system
- Report trouble tickets with carriers and communicate status updates to clients
- Conduct Training for End Users on use of ShoreTel phone and Desktop Software Tool
- Provide follow-up and on-going training for existing customers
- Work on Tier 1 & Tier 2 support needs
- Create customized documents for training
What would be considered a plus on your resume (not a requirement):
- 3-5 years of experience in the industry
- Previous experience in ShoreTel , Cisco or VoIP
- Experience with Project and Visio
- Experience as a Support Role\ Help Desk representative or any IT\Networking
- Experience