Project Management Position | Unified Technologies

What you need to be considered:

Self-motivated, goal-oriented, detail-oriented personality
Strong written, verbal and presentation skills
Strong computer skills
Ability to work independently while being conscious of your work interacting with the rest of the team
Ability to participate in multiple projects simultaneously and prioritize effectively
Ability to write detailed documentation and train others
Capable of maintaining current technical knowledge
Capable of following organization standards and direction from manager
Excellent customer service skills both internally and externally
Skilled at taking ownership of complex issues
Proficient in Excel, Word, and Powerpoint

What you’ll be doing:

Work start to finish with clients to review business needs and design solutions to address those needs
Create Installation Timelines for new client telecommunications platform installations
Complete programming of system
Communicate and coordinate installation dates with Telco carriers
Work with technicians during installation and cut-over of new phone system
Report trouble tickets with carriers and communicate status updates to clients
Conduct Training for End Users on use of ShoreTel phone and Desktop Software Tool
Provide follow-up and on-going training for existing customers
Work on Tier 1 & Tier 2 support needs
Create customized documents for training

What would be considered a plus on your resume (not a requirement):