Unified Communications | Solutions | Unified Technologies

Unified Communications Solutions

Unified Technologies is a leading company in the world of unified communications solutions. Our innovative and customizable solutions focus on integrating various communication platforms, such as voice, video, messaging, and conferencing, into one unified system. This not only simplifies communication for businesses but also enhances productivity and collaboration among team members. Our cutting-edge technology ensures seamless connectivity across different devices and locations, allowing businesses to stay connected and productive at all times. With our unified communications solutions, we aim to help businesses streamline their communication processes and improve overall efficiency. Our team of experts works closely with clients to customize solutions that cater to their unique needs, making Unified Technologies the go-to choice for all businesses looking to enhance their communication capabilities.

Cloud Based Phone Systems

Unified Technologies is a leading provider of cloud-based phone systems that offer businesses a cost-effective and efficient way to communicate. Our innovative technology allows for seamless integration of voice, video and messaging, enabling employees to stay connected from anywhere in the world. With scalable plans to fit businesses of all sizes, our cloud-based phone systems allow for easy set up and maintenance, resulting in reduced operational costs and increased productivity. Our reliable and secure platform also offers advanced features such as call routing and virtual receptionist, making it an ideal choice for businesses looking to streamline their communication processes. At Unified Technologies, we are committed to delivering top- notch customer service and helping businesses achieve their communication goals with our state-of-the-art cloud-based phone systems.

Six Future Predictions For Video Conferencing Condeco Software

Solutions-Driven Approach

The most important step in choosing a UC solution is the discovery process. Unified Technologies has a team of local telecommunications experts with a proven plan that will show you the best solutions that complement and enhance your business strategy. Which choice makes the most business sense, financial sense, and common sense? We have an understanding of the tools available today and how they can benefit your organization.

Mitel

Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. With over 2,500 channel partners and regional headquarters around the globe, Mitel has a global reach, but also a local touch. Mitel offers robust integrated solutions whether your business requires a premise-based solution, a cloud solution or a hybrid approach. Contact Center software and collaboration tools including mobility and messaging can be designed to meet the needs of your business.

Mitel is a leader in Gartner’s Magic Quadrant for Unified Communications. Mitel provides organizations of all sizes with cloud communications solutions combined with productivity and team collaboration applications, enabling businesses to work more effectively and better serve their customers.

NEC

NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and soft phones help workers quickly and reliably access tools, information, and individuals anywhere at any time. The many customizable options and advanced features available on NEC phones provide businesses with even more flexibility in how they communicate.

Unified Solutions

We offer extensive business solutions to meet customers’ specific business challenges. Among our product offerings are DVS Analytics and Telstrat

Advanced Omni-channel contact centers
Robust analytics platforms
Mobility solutions
Remote worker support
Fax to email solutions
Voice to text capabilities
Total relocation coordination
Free carrier analysis
Recording Solutions

UCaaS

Gartner defines Unified Communications as a Service (UCaaS) as a cloud-delivered unified communications model that supports six communications functions:

Enterprise telephony
Meetings (audio/video/web conferencing)
Unified messaging
Instant messaging and presence (personal and team)
Mobility
Communications-enabled business processes

UCaaS infrastructure is owned, operated, maintained and delivered by the provider. Typical characteristics include multitenancy (including tenant partitions residing on shared UC infrastructure, such as data centers, racks, compute, network, common equipment and blades) and self-service web portals for provisioning, management and performance/usage reporting. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge.

Unified Technologies staff is trained and certified in the design and sales engineering of UCAAS solutions. Through relationships with many of the top providers in the space today, we can identify and deliver the best UCaas offering to meet the customers objectives; functional and financial. Our offerings include Ring, 8×8, Nextiva, Zoom, Cisco HCS, Mitel, LogMeIn and many more!

CCaaS

Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but with key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include:

Automatic call distribution (ACD) and interactive voice response (IVR).
Universal routing and queuing of voice and internet channels
A chatbot capability to support self-service and assisted-service interactions and transactions.
Proactive contact, including outbound dialing and SMS, as well as push text and email notifications.
Access to customer data.
Support for virtual operations, remote agents and subject matter experts.
Customer relationship tracking, management applications, and operational support applications.

Unified Technologies vast experience in the contact center space makes us the ideal partner to help you identify your business requirements, engineer the design and evaluate the options available to you. Through relationships with all of the top CCAAS providers in the industry today, we can identify and deliver the best CCaas offering to meet the customers objectives; functional and financial. Our offerings include Genesys, TalkDesk, Five9’s, InContact, LiveVox and many more!