Introducing Professional Services
An integral part of what we provide to our customers at Unified is our expertise in our product throughout all industries. Utilizing a support staff with over 800 years of combined experience in Telecommunications, combined with our tier 3 engineers for our security systems, Unified is uniquely qualified to ensure our customers are given the solution that will most efficiently fulfill their business goals. We do this by not only providing discovery and solutions to our customer’s business frustrations but also actively training them to best use the product provided. We pride ourselves on our involvement with the customer through every step of the process, from pre-sale to installation to post-training.
Design Engineering (Pre-Sale)
The offerings of our Professional Services start even before the initial sale has closed. With no commitment needed from the buyer on the sale, our engineers will create full UC and ISS designs (whichever is applicable) so that the customer can get an in-depth look at exactly how the system would integrate into their business and where the installation would occur. This allows for a much more informed decision on how vital the solution is to their business before committing. Once the sale is confirmed, the cost of the design is included with the price of the purchased system.
Contact Center Assessments
These assessments are for the businesses that are having pain points in the communications of their company but don’t know what to buy or where to begin. Our team will provide a full consultation on the best course for our customer’s business to achieve their goals, as well as a complete design to complement the strategy that has been decided on.
To give our customers the best solution, we will provide a full analysis of a business’s performance data so that our team is fully acquainted with the company by the time a design is made. This analysis includes evaluating call data to determine trends in the business and establishing Key Performance Indicators (KPI’s) for their line of business. Once this is understood, our engineers will assist in the development of staffing models based on the call data info so that there is full visibility on the inefficiencies and growing points of the business in question.
Design Engineering (Post-Sale)
Companies are in constant states of growth and change. The solution that worked for a company when first purchased may not be the most efficient solution for the business any longer due to any number of reasons (growth of staff, change in location, change in structure). We offer a complete re-design of your call flow to better fit the needs of a company at that time. We will also make sure that the call flow is streamlined for maximum efficiency not only for your business at the time of re-design but in consideration of the company’s predicted changes in the future as well. This is a great tool available to our customers that allows them to stay at peak performance, years after the initial implantation.
We at Unified Technologies want to instill a sense of peace and confidence in our customers as we walk them through the process of enhancing their business. We want to not only provide the solution to their problem but also the tools and education to enable the customer to best manage the system we’ve given.