The Operations Team at Unified Technologies consists of veteran technicians and certified engineers who put their 100 plus years of industry knowledge to use daily providing excellent service and unequaled installations. The group’s certifications include Microsoft MCP, Microsoft MCSE, Microsoft MCSA, Cisco CCVP, Cisco CCDA, Cisco CCSP, Cisco CCNA, Cisco CCNP, CompTIA Network+, CompIIA A+, CompTIA Linux+, CTP.

Kim Couch

Operations Manager, Louisville


Kim has been in the industry since 1993, starting with CEDCO and investing in Unified Technologies in 2009. Kim holds a degree in Electronics from RETS Electronics. He is a Ranger Boats and Mercury Marine Pro staff member. He fishes in Local Bass Tournaments with FLW BFL Division, Charlestown Anglers Indiana Bass Club, TNT circuit at Taylorsville Lake, enjoys Crappie fishing with friends and family when not competing in Bass Tournaments and being in the woods in the late fall and early Winter. Kim holds an Advanced Engineer Certification from ShoreTel, NEC, Mitel and Samsung and is constantly tasked with complex projects. Kim takes a lot of pride in making sure our customers always receive the highest level of service that we are committed to here at Unified Technologies.

Dave Robin

Operations Manager, Lexington


Hailing from Paris, Kentucky Dave has been a fixture in the telecommunications industry in the Lexington area since 1981. He is a founding member of the Unified team and manages the Operations Department for the Lexington Division. His attention to detail and dedication to customer service has made him beloved and respected by hundreds of customers throughout the state. He is fully certified on all products carried and supported by Unified and is quick to lend a hand whenever a customer calls. Dave’s hobbies include Kentucky basketball, hunting, fishing, and spending time with his family including his grandson, Knox.

Alex Durso

ISS Project Manager

Alex joined the Infrastructure Division at Unified Technologies in 2013. He takes college classes at night and loves all sports. Hailing from Cincinnati, he is a diehard Cincinnati fan in every way possible. Alex tries to be a role model for his little brothers in all areas of their lives. He enjoys the outdoors and loves to camp. He is dedicated to hitting the gym and staying as healthy as possible.

Austin White

ISS Technician

Caine Boyer

ISS Technician

Caine joined the Integrated Security Solutions team at Unified Technologies in 2018. He started working at Unified Technologies shortly after high school and has learned how to install structured cabling as well as door access and cameras through firsthand experience. He has lived in Louisville for over 8 years.

Christian Beary

Help Desk Manager

Christian joined Unified’s operations team in 2012. He started in telecom in 1996 in southern Florida and has worked all over the US including Chicago and New England. He finally landed in Louisville, KY, which is his hometown. Christian specializes in Samsung, Lucent/Avaya, ShoreTel and NEC as well as all aspects of infrastructure. He has worked on the help desk at Unified for 6 years and heads up the Tier 1 department. He and his wife, Beth, have four children. Christian enjoys all U of L sports, live music, playing bass guitar and riding his Harley.

Dan O'Toole

Voice Engineer

Dan was raised in Massachusetts, moved to Los Angeles for college in 1991 and became a phone technician and he’s been in the industry ever since. Dan and his wife have three daughters, one grandson and a granddaughter on the way. He joined the Unified team in 2013 and is extremely grateful for the opportunities to further his education/skill set. Dan enjoys trap shooting and deer hunting when he’s not busy being dad and Grampa.

Dennis Amyx

Voice Engineer

Dennis has been on the technical side of the telecommunications industry since 1993 and rejoined many of his coworkers at Unified in 2014. His primary area of expertise is Mitel but is certified on NEC also. He spends his free time participating in local running events, working on his small farm, geocaching, playing board games with the family and watching his three kids play sports.

Doug Banks

Systems Engineer

Doug has been in the telecommunications industry since 1997. Doug specializes in advanced application and large enterprise with Mitel installations. He lives in Meade County where he has been a Board member on the Meade County Fair Board for 18 years. Doug and his wife, Melinda, have two children who are both active in the 4H club raising and showing project swine.

Dyllan Webb

ISS Technician

Two weeks after graduating from Scottsburg High School in 2015 Dyllan left for the marines and became a helicopter mechanic. He live in Austin Indiana. When not working or spending time with his two daughters Peighton and Annslee he enjoys riding his motorcycle and fishing and hunting.

Garrett Jeffries

ISS Techinician

Glenn Riggs

Voice Engineer

Glenn is an investing partner of Unified Technologies and has been in telecommunications for more than 30 years. He has numerous certifications on NEC, Mitel and ShoreTel products. He has an associate’s degree in electronic engineering from RETS Electronics. Glenn has three children and lives in Bardstown, KY.

Harold Rood

ISS Project Manager

Harold joined the Security and Structured Cabling Division of the Unified team in 2012. He is a graduate of the Police Academy. Harold has three daughters and loves hunting and fishing.

Hayden Tedford

ISS Technician

Hayden joined the UT family in the fall of 2020. He graduated from Shelby County High School where his first love was football. Unfortunately his college football career at Centre college was cut short due to injury. He is engaged.

Jim Bartlett

Voice Engineer

Jim has worked in the telecom industry since 1979. He is a founding member of the Unified team. Jim has earned many certifications from Mitel, NEC and other manufacturers. Living in Madison IN provides him with the opportunity to be very involved in church, as well as being responsible for operations for the RiverRoots festival, and volunteering to help with many other community activities and festivals. His hobbies include photography and music. He has 3 kids, and 5 grandkids, all in Kentucky and Indiana.

Jim Gross

Systems Engineer

Jim has worked in the telecom industry since 2000. He joined the Unified team in December of 2016. Jim is originally from Millstone, Kentucky and now resides in Lexington with his wife and 3 children, Chris, Katelyn and Samantha. He escapes to his family’s cabin and boat on Herrington Lake whenever he can.

Keegan Morris

ISS Technician

Keegan came to Unified with 7 years’ experience in wireless telecommunications sales. In his words, he’s excited to be on a motivated, customer centric team focused on learning in an ever changing technology environment with the leader in the area. His main interest is LAN networking and infrastructure planning and execution. Keegan is a die-hard UofL fanatic and an even bigger Star Wars nerd. He’s a self-proclaimed “Louisville native with cheeseburger in paradise dreams.”

Keri O'Toole

Customer Support Agent

Keri graduated from Ballard High School in 2016 and graduated from Georgetown College with a Bachelor of Arts in 2020. She played on the Georgetown College Women’s Soccer Team and was a member of Kappa Delta Sorority. She loves spending time with her nieces and nephew, going to art museums, hiking, taking film photos, and trying new restaurants!

Kevin Hester

Systems Engineer

Kevin has been in the telecom industry since 2002. He has engineered, installed and serviced systems from coast to coast ranging from a few phones to large worldwide networked deployments with advanced applications. Kevin resides in Louisville with his wife, Sarah (a professional photographer responsible for our great team portraits) and their two children. He spends his time away from the office with his family, on bike adventures and attending the kids’ sports events. Kevin likes watching movies and working (and playing) on computers and is an avid UL Cards fan.

Larry Dennison

ISS Engineer

Born in Detroit, MI Larry was raised in Louisville’s Portland neighborhood. He now lives in Sellersburg, IN with his wife and two children. Larry is a huge Louisville Cardinals fan. He holds a Bachelor’s Degree from ITT in Information Security Systems as well as an Associates Degree in Computer Electronics. Larry is also a Navy veteran with deployments to Japan, Florida and North Carolina. He loves hunting and fishing in his spare time.

Lincoln Ottersbach

Voice Engineer

Hello, my name is Lincoln Ottersbach and I was born, raised, and still live in Clarksville, Indiana. I’m a graduate of Indiana State University, home of Larry Bird, with a degree in Recreation and Sports Management. For fun I like to do anything that involves sports whether it be playing or watching them. As nerdy as it sounds I’m also very in to professional video games and the growing scene around it. My favorite thing to tell people is that I think I can still quote all of the movies Shrek and Step Brothers.

Lisa Lopez Simon

PMP, Project Manager

Lisa began her career in Communications at WLKY-TV where she provided news updates and worked as a weekend reporter. She had a short stint in Radio at EZ107, WOVO in Glasgow, KY and WZKS KISS-104. Lisa studied at U of L, but graduated with a BSBA degree from McKendree University. After graduation she began her Project Management career at Lucent Technologies and gained more experience at Avaya, Windstream and now at UT in the Integrated Security Solutions Division. In her spare time, she enjoys Sci-Fi Series/Movies, Steam Punk Cons, Live Music & Traveling. Her daughter, Skylar (19) has inherited her love for travel and her son Jagger (20) enjoys the Gaming Cons.

Marcus Lavender

ISS Project Manager

Marcus is an integral part of our Infrastructure Division. He has been in the industry for over 20 years. He traveled abroad working telecommunications for the U.S. Embassies for several years. Marcus loves going to sporting events and traveling. He is married and has two daughters and a son. He loves spending time with his new granddaughter whenever he can.

Mark Meadows

Senior ISS Engineer

Mark joined the Unified team in November 2019. He holds two Associate Degrees in Electronics and a Bachelor Degree in Computer Science. Mark has 30 years of industry experience and, in his spare time, enjoys playing any musical instrument with strings.

Matt Tedford

ISS Service Manager/Supervisor

Matt is a founding member and investor in Unified Technologies. He has been in the industry since 2000. Matt is a veteran of the U.S. Army where he served more than eight years in Ft. Knox, Germany and Iraq. He played football for a small high school in West Texas (very much like Friday Night Lights). He lives in Shelbyville, KY with his wife and two children. His son attends Centre College and his daughter cheers for GYMTYME (a national competition cheer team) and will attend Georgetown College in the fall.

Mike Basham

Voice Engineer

Mike rejoined the Unified team in July, 2018. He has been in the telecom industry over 20 years. Mike grew up in Louisville but now lives in Southern Indiana with his wife and 2 daughters. He enjoys playing golf in his free time.

Richard Millea

ISS Engineer

Richard hails from Southern Indiana where he still lives today. He joined the Unified family in 2011. He has an associate’s degree from Indiana Wesleyan University and worked at American Commercial Barge before joining Unified. He enjoys kayaking, hiking and fishing in his spare time.

Ron Coleman

Systems Engineer

Ron is a founding member of the Unified team and started his career at CEDCO twenty three years ago. He currently holds a Cisco CCNP and Microsoft 2003 MCSE and is working on his MCSE 2012 Server Infrastructure certification. Ron and his wife Kelly have two daughters, Bailey and Shelby. Ron enjoys watching his daughter Shelby play high school softball for Henry Clay and travel ball for the Central Kentucky Stealers.

Sarvesh Mathur

September 19, 2021 | Forever in our hearts.

Shawn Lawson

ISS Engineer

Shawn joined the Unified team in September of 2017. He spent 12 years doing electrical work and is trained on multiple access systems including netaxis, keyscan, luna and Gallagher. He has experience with Honeywell, interlogix, DSC, exacqvision, speco, watchdog, and Hikvision cameras and systems. Shawn lives in Louisville, KY. He has 3 sons ranging in age from 18 to 26 . In his spare time he enjoys playing video games, watching movies and learning new technology. He collects knives and swords and enjoys knife throwing.

Sydney Amyx

Help Desk Agent

Sydney graduated from Henry County High School and went on to graduate at JCTC with an Associates in Applied Science. She has a background in retail that has helped her develop excellent customer service and management skills. A cross country and track athlete throughout her school years, Sydney still enjoys spending her free time working out and being outside. She also love traveling and hanging out with her family.

Todd Hart

Voice Engineer

A Lexington native, Todd has worked in the telecom industry for 16 years and specializes in true customer service. Todd is a current high school baseball coach with Lexington Christian Academy. As well as a high school bowling coach for Henry Clay High School. Todd is passionate about seeing young student athletes develop into strong community citizens on and off the field. Todd and his family are Lexington natives and a true member of the BBN.

Troy Smith

ISS Technician

Troy joined the Unified team in November of 2020. He graduated from Florida Tech with a degree incomputer electronics, BICSI RCDD registration. He has worked for 15 years in the low voltage field. Install, sales, design and consulting. Troy recently relocated from Grand Rapids Michigan to Kentucky to begin a new life and career with Unified Technologies. He has 11 grown stepchildren and loves to fish, play golf and billiards and on occasion sing some mean karaoke.

William Leet

Voice Engineer

William joined Unified’s Operations team in 2014. He is a native of Jeffersonville, IN and specializes in Mitel installations and service. He is married and has three children. In his free time he enjoys fishing, hunting, spending time with his family, and tinkering in the garage.

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