Operations

The Operations Team at Unified Technologies consists of veteran technicians and certified engineers who put their 100 plus years of industry knowledge to use daily providing excellent service and unequaled installations. The group’s certifications include Microsoft MCP, Microsoft MCSE, Microsoft MCSA, Cisco CCVP, Cisco CCDA, Cisco CCSP, Cisco CCNA, Cisco CCNP, CompTIA Network+, CompIIA A+, CompTIA Linux+, CTP.

Kim Couch

Operations Manager, Louisville

Connect:

Kim has been in the industry since 1993, starting with CEDCO and investing in Unified Technologies in 2009. Kim holds a degree in Electronics from RETS Electronics. He is a Ranger Boats and Mercury Marine Pro staff member. He fishes in Local Bass Tournaments with FLW BFL Division, Charlestown Anglers Indiana Bass Club, TNT circuit at Taylorsville Lake, enjoys Crappie fishing with friends and family when not competing in Bass Tournaments and being in the woods in the late fall and early Winter. Kim holds an Advanced Engineer Certification from ShoreTel, NEC, Mitel and Samsung and is constantly tasked with complex projects. Kim takes a lot of pride in making sure our customers always receive the highest level of service that we are committed to here at Unified Technologies.

Dave Robin

Operations Manager, Lexington

Connect:

Hailing from Paris, Kentucky Dave has been a fixture in the telecommunications industry in the Lexington area since 1981. He is a founding member of the Unified team and manages the Operations Department for the Lexington Division. His attention to detail and dedication to customer service has made him beloved and respected by hundreds of customers throughout the state. He is fully certified on all products carried and supported by Unified and is quick to lend a hand whenever a customer calls. Dave’s hobbies include Kentucky basketball, hunting, fishing, and spending time with his family including his grandson, Knox.

Caine Boyer

ISS Technician

Caine joined the Integrated Security Solutions team at Unified Technologies in 2018. He started working at Unified Technologies shortly after high school and has learned how to install structured cabling as well as door access and cameras through firsthand experience. He has lived in Louisville for over 8 years.

Christian Beary

Voice Engineer

Christian joined Unified’s operations team in 2012. He started in telecom in 1996 in southern Florida and has worked all over the US including Chicago and New England. He finally landed in Louisville, KY, which is his hometown. Christian specializes in Samsung, Lucent/Avaya, ShoreTel and NEC as well as all aspects of infrastructure. He has worked on the help desk at Unified for 6 years and heads up the Tier 1 department. He and his wife, Beth, have four children. Christian enjoys all U of L sports, live music, playing bass guitar and riding his Harley.

Danny Dixon

ISS Technician

I was born and raised in Louisville. Ky. I am a huge Bengals fan, UK fan and can't forget about some good Ol nascar. I love spending every minute I have with my family. I have a wonderful fiancé Christy, a stepdaughter Harlee( who plays volleyball for OCHS) and our son Caine ( the wild man). I am super laid back and just love getting out and doing things.

Dan O'Toole

Voice Engineer

Dan was raised in Massachusetts, moved to Los Angeles for college in 1991, became a phone technician and he’s been in the industry ever since. Dan and his wife have three daughters, one grandson and two granddaughters. He joined the Unified team in 2013 and is extremely grateful for the opportunities to further his education/skill set. Dan enjoys motorcycle rides, trap shooting and deer hunting when he’s not busy being Dad and Papa.

Dennis Amyx

Voice Engineer

Dennis has been on the technical side of the telecommunications industry since 1993 and rejoined many of his coworkers at Unified in 2014. His primary area of expertise is Mitel but is certified on NEC also. He spends his free time participating in local running events, working on his small farm, geocaching, playing board games with the family and watching his three kids play sports.

Doug Banks

Systems Engineer

Doug has been in the telecommunications industry since 1997. Doug specializes in advanced application and large enterprise with Mitel installations. He lives in Meade County where he has been a Board member on the Meade County Fair Board for 18 years. Doug and his wife, Melinda, have two children who are both active in the 4H club raising and showing project swine.

Garrett Jeffries

ISS Techinician

Garrett joined UT in the Fall of 2021. He graduated from Collins Highschool and went on to play college baseball at KSU until an injury cut his career short. Garrett loves to spend his off time hunting and fishing.

Glenn Riggs

Voice Engineer

Glenn is an investing partner of Unified Technologies and has been in telecommunications for more than 30 years. He has numerous certifications on NEC, Mitel and ShoreTel products. He has an associate’s degree in electronic engineering from RETS Electronics. Glenn has three children and lives in Bardstown, KY.

Harold Rood

ISS Project Manager

Harold joined the Security and Structured Cabling Division of the Unified team in 2012. He is a graduate of the Police Academy. Harold has three daughters and loves hunting and fishing.

Hayden Tedford

ISS Technician

Hayden joined the UT family in the fall of 2020. He graduated from Shelby County High School where his first love was football. Unfortunately his college football career at Centre college was cut short due to injury. He is engaged.

Jim Bartlett

Voice Engineer

Jim has worked in the telecom industry since 1979. He is a founding member of the Unified team. Jim has earned many certifications from Mitel, NEC and other manufacturers. Living in Madison IN provides him with the opportunity to be very involved in church, as well as being responsible for operations for the RiverRoots festival, and volunteering to help with many other community activities and festivals. His hobbies include photography and music. He has 3 kids, and 5 grandkids, all in Kentucky and Indiana.

Jim Gross

Systems Engineer

Jim has worked in the telecom industry since 2000. He joined the Unified team in December of 2016. Jim is originally from Millstone, Kentucky and now resides in Lexington with his wife and 3 children, Chris, Katelyn and Samantha. He escapes to his family’s cabin and boat on Herrington Lake whenever he can.

John Codey

ISS Technician

John joined UT recently adding 6 years of experience in the security business to the team. John has been married for 15 years and loves spending time and going camping with his family. He has a passion for Smoking BBQ , some may call him a BBQ Pit Master.

Larry Dennison

ISS Project Manager

Born in Detroit, MI Larry was raised in Louisville’s Portland neighborhood. He now lives in Sellersburg, IN with his wife and two children. Larry is a huge Louisville Cardinals fan. He holds a Bachelor’s Degree from ITT in Information Security Systems as well as an Associates Degree in Computer Electronics. Larry is also a Navy veteran with deployments to Japan, Florida and North Carolina. He loves hunting and fishing in his spare time.

Lincoln Ottersbach

Voice Engineer

Hello, my name is Lincoln Ottersbach and I was born, raised, and still live in Clarksville, Indiana. I’m a graduate of Indiana State University, home of Larry Bird, with a degree in Recreation and Sports Management. For fun I like to do anything that involves sports whether it be playing or watching them. As nerdy as it sounds I’m also very in to professional video games and the growing scene around it. My favorite thing to tell people is that I think I can still quote all of the movies Shrek and Step Brothers.

Mark Meadows

Senior ISS Engineer

Mark joined the Unified team in November 2019. He holds two Associate Degrees in Electronics and a Bachelor Degree in Computer Science. Mark has 30 years of industry experience and, in his spare time, enjoys playing any musical instrument with strings.

Matt Tedford

ISS Service Manager/Supervisor

Matt is a founding member and investor in Unified Technologies. He has been in the industry since 2000. Matt is a veteran of the U.S. Army where he served more than eight years in Ft. Knox, Germany and Iraq. He played football for a small high school in West Texas (very much like Friday Night Lights). He lives in Shelbyville, KY with his wife and two children. His son attends Centre College and his daughter cheers for GYMTYME (a national competition cheer team) and will attend Georgetown College in the fall.

Mike Basham

Voice Engineer

Mike rejoined the Unified team in July, 2018. He has been in the telecom industry over 20 years. Mike grew up in Louisville but now lives in Southern Indiana with his wife and 2 daughters. He enjoys playing golf in his free time.

Richard Millea

ISS Engineer

Richard hails from Southern Indiana where he still lives today. He joined the Unified family in 2011. He has an associate’s degree from Indiana Wesleyan University and worked at American Commercial Barge before joining Unified. He enjoys kayaking, hiking and fishing in his spare time.

Ron Coleman

Systems Engineer

Ron is a founding member of the Unified team and started his career at CEDCO twenty three years ago. He currently holds a Cisco CCNP and Microsoft 2003 MCSE and is working on his MCSE 2012 Server Infrastructure certification. Ron and his wife Kelly have two daughters, Bailey and Shelby. Ron enjoys watching his daughter Shelby play high school softball for Henry Clay and travel ball for the Central Kentucky Stealers.

Sarvesh Mathur

September 19, 2021 | Forever in our hearts.

Shawn Lawson

ISS Engineer

Shawn joined the Unified team in September of 2017. He spent 12 years doing electrical work and is trained on multiple access systems including netaxis, keyscan, luna and Gallagher. He has experience with Honeywell, interlogix, DSC, exacqvision, speco, watchdog, and Hikvision cameras and systems. Shawn lives in Louisville, KY. He has 3 sons ranging in age from 18 to 26 . In his spare time he enjoys playing video games, watching movies and learning new technology. He collects knives and swords and enjoys knife throwing.

Shelby Coleman

Customer Support Agent

I’m Shelby! I was born and raised in Lexington, KY and graduated from Eastern Kentucky University in December of 2021 with a Bachelors in Business Management and a certification in Global Supply Chain Management. After graduation, I moved into my first house in Winchester and started at Unified in March of 2022. This will be my first time working in this field and I am excited to see where this will take me!

Todd Hart

Voice Engineer

A Lexington native, Todd has worked in the telecom industry for 16 years and specializes in true customer service. Todd is a current high school baseball coach with Lexington Christian Academy. As well as a high school bowling coach for Henry Clay High School. Todd is passionate about seeing young student athletes develop into strong community citizens on and off the field. Todd and his family are Lexington natives and a true member of the BBN.

Trent Beary

ISS Technician

Trent is a big fan of animals with his own fur baby named Ethyl that’s usually the highlight of his day. This is his first job in this industry, and (according to Trent “ I'm already amazed by how much opportunity and learning is involved and I cannot wait to grow with UT”

William Leet

Voice Engineer

William joined Unified’s Operations team in 2014. He is a native of Jeffersonville, IN and specializes in Mitel installations and service. He is married and has three children. In his free time he enjoys fishing, hunting, spending time with his family, and tinkering in the garage.

IT Managed Services

Take control of your IT

Learn More

Unified Communications

Voice Solutions including premise, cloud and collaboration tools

Learn More

Integrated Security Solutions

Protecting you and your business

Learn More

Carrier / Cloud

Cloud-hosted phone systems and carrier services

Learn More

Unified truck logo

A technology conversation focused on you