Guiding You Through the Unified Communications Landscape
Is it time to upgrade your Unified Communications? Are you looking to choose between on-premise and cloud-based phones for your business? Which telecommunications system is the best choice for you? Capital expense or operational expense? There are a number of factors to consider when it comes to choosing the right communication tool. With over 1200 customers, the Unified Technologies’ team understands what goes into such a major decision because we are having technology conversations with business leaders every day. We are ready to be your guide through the decision-making process.
UCaaS
Gartner defines Unified Communications as a Service (UCaaS) as a cloud-delivered unified communications model that supports six communications functions:
- Enterprise telephony
- Meetings (audio/video/web conferencing)
- Unified messaging
- Instant messaging and presence (personal and team)
- Mobility
- Communications-enabled business processes
UCaaS infrastructure is owned, operated, maintained and delivered by the provider. Typical characteristics include multitenancy (including tenant partitions residing on shared UC infrastructure, such as data centers, racks, compute, network, common equipment and blades) and self-service web portals for provisioning, management and performance/usage reporting. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge.
Unified Technologies staff is trained and certified in the design and sales engineering of UCAAS solutions. Through relationships with many of the top providers in the space today, we can identify and deliver the best UCaas offering to meet the customers objectives; functional and financial. Our offerings include Ring, 8×8, Nextiva, Zoom, Cisco HCS, Mitel, LogMeIn and many more!
CCaaS
Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but with key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include:
- Automatic call distribution (ACD) and interactive voice response (IVR).
- Universal routing and queuing of voice and internet channels
- A chatbot capability to support self-service and assisted-service interactions and transactions.
- Proactive contact, including outbound dialing and SMS, as well as push text and email notifications.
- Access to customer data.
- Support for virtual operations, remote agents and subject matter experts.
- Customer relationship tracking, management applications, and operational support applications.
Unified Technologies vast experience in the contact center space makes us the ideal partner to help you identify your business requirements, engineer the design and evaluate the options available to you. Through relationships with all of the top CCAAS providers in the industry today, we can identify and deliver the best CCaas offering to meet the customers objectives; functional and financial. Our offerings include Genesys, TalkDesk, Five9’s, InContact, LiveVox and many more!