Comprehensive End User Support

• Troubleshooting end user issues to allow productivity and allow users to function efficiently
• Monitoring of end user device usage
• Corporate Level Antivirus on all end user devices under contract

Proactive Network Support and Monitoring

• Monitor network outages, over utilization, network traffic monitoring
• Support for network issues, minor changes, assistance with connectivity issues, firmware upgrades when needed Proactive Server Support and Monitoring
• Monitor server outages, hard drive utilization, CPU and ram over utilization
• Support on all servers under contract which include resolution of issues with server hardware (with manufacturer), server operating system issues, virtualization support
• Corporate Level Antivirus on all servers under contract

Access to Unified Technologies Help Desk 8:00 AM to 5:00 PM with 24/7 options of support if needed

• All users will have phone or email support from our help desk with contract support hours
• On call technicians available for afterhours support 24/7

SDWAN Connectivity As A Service

• Enterprise Level connectivity between multiple locations
• Traffic routing to allow more seamless connectivity to business critical applications or services
• Centralized monitoring and management of all devices

Guaranteed SLA’s

• Service Level Agreements included for all managed service agreements to ensure fast response and resolution is the top priority

Cloud Backup and Replication

• Enterprise backup and cloud replication provided
• Local backup to cloud available to allow fast restoration and multiple locations to restore from
• VMware, Hyper-V, Baremetal, File and Folder, O365, End User devices services offered

Premium Services

• PCI Compliance Testing
• HIPPA Risk Assessment Testing
• Full Network Assessments
• Enterprise Network Design
• Virtual Workspace
• Private and Public Cloud

Hardware Procurement

• Partnerships with the top business class vendors to allow Unified to deliver the proper technology to meet customer’s needs

Professional Services

• Unified Technicians available to assist with project work as needed
• Examples of Professional services include but not limited to: New locations onboarding, Server design, Advanced network design, network moves to new locations…