IT Managed Services

Comprehensive End User Support

  • Troubleshooting end user issues to allow productivity and allow users to function efficiently
  • Monitoring of end user device usage
  • Corporate Level Antivirus on all end user devices under contract

Proactive Network Support and Monitoring

  • Monitor network outages, over utilization, network traffic monitoring
  • Support for network issues, minor changes, assistance with connectivity issues, firmware upgrades when needed Proactive Server Support and Monitoring
  • Monitor server outages, hard drive utilization, CPU and ram over utilization
  • Support on all servers under contract which include resolution of issues with server hardware (with manufacturer), server operating system issues, virtualization support
  • Corporate Level Antivirus on all servers under contract

Access to Unified Technologies Help Desk 8:00 AM to 5:00 PM with 24/7 options of support if needed

  • All users will have phone or email support from our help desk with contract support hours
  • On call technicians available for afterhours support 24/7

SDWAN Connectivity As A Service

  • Enterprise Level connectivity between multiple locations
  • Traffic routing to allow more seamless connectivity to business critical applications or services
  • Centralized monitoring and management of all devices

Guaranteed SLA’s

  • Service Level Agreements included for all managed service agreements to ensure fast response and resolution is the top priority

Cloud Backup and Replication

  • Enterprise backup and cloud replication provided
  • Local backup to cloud available to allow fast restoration and multiple locations to restore from
  • VMware, Hyper-V, Baremetal, File and Folder, O365, End User devices services offered

Premium Services

  • PCI Compliance Testing
  • HIPPA Risk Assessment Testing
  • Full Network Assessments
  • Enterprise Network Design
  • Virtual Workspace
  • Private and Public Cloud

Hardware Procurement

  • Partnerships with the top business class vendors to allow Unified to deliver the proper technology to meet customer’s needs

Professional Services

  • Unified Technicians available to assist with project work as needed
  • Examples of Professional services include but not limited to: New locations onboarding, Server design, Advanced network design, network moves to new locations…

IT Managed Services

Take control of your IT

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Unified Communications

Voice Solutions including premise, cloud and collaboration tools

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Integrated Security Solutions

Protecting you and your business

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Carrier / Cloud

Cloud-hosted phone systems and carrier services

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