Comprehensive End User Support
- Troubleshooting end user issues to allow productivity and allow users to function efficiently
- Monitoring of end user device usage
- Corporate Level Antivirus on all end user devices under contract
Proactive Network Support and Monitoring
- Monitor network outages, over utilization, network traffic monitoring
- Support for network issues, minor changes, assistance with connectivity issues, firmware upgrades when needed Proactive Server Support and Monitoring
- Monitor server outages, hard drive utilization, CPU and ram over utilization
- Support on all servers under contract which include resolution of issues with server hardware (with manufacturer), server operating system issues, virtualization support
- Corporate Level Antivirus on all servers under contract
Access to Unified Technologies Help Desk 8:00 AM to 5:00 PM with 24/7 options of support if needed
- All users will have phone or email support from our help desk with contract support hours
- On call technicians available for afterhours support 24/7
SDWAN Connectivity As A Service
- Enterprise Level connectivity between multiple locations
- Traffic routing to allow more seamless connectivity to business critical applications or services
- Centralized monitoring and management of all devices
Guaranteed SLA’s
- Service Level Agreements included for all managed service agreements to ensure fast response and resolution is the top priority
Cloud Backup and Replication
- Enterprise backup and cloud replication provided
- Local backup to cloud available to allow fast restoration and multiple locations to restore from
- VMware, Hyper-V, Baremetal, File and Folder, O365, End User devices services offered
Premium Services
- PCI Compliance Testing
- HIPPA Risk Assessment Testing
- Full Network Assessments
- Enterprise Network Design
- Virtual Workspace
- Private and Public Cloud
Hardware Procurement
- Partnerships with the top business class vendors to allow Unified to deliver the proper technology to meet customer’s needs
Professional Services
- Unified Technicians available to assist with project work as needed
- Examples of Professional services include but not limited to: New locations onboarding, Server design, Advanced network design, network moves to new locations…
Business Communication and Security Services
Unifing your Technologies!
