IT Managed Services Team

Our IT Managed Services team is lead by Aaron Lowe with assistance from Bruce McDonald. Customer support for this division is provided by our Operations Team.

Aaron Lowe

Director of IT Managed Services

Born and raised in Louisville, Aaron attended Trinity High School and the University of Louisville. He has more than 15 years’ experience as an IT consultant. Aaron lives in Louisville with his wife and two children. He enjoys bourbon, poker and spending time on the lake. He’s also an avid Louisville Cardinals fan.

Bruce McDonald

Systems Engineer

Bruce McDonald joined Unified Technologies in February 2019. Bruce has over three decades experience in information technology, computer networks, and technology implementation. A native of Indiana, Bruce found a new home in the Bluegrass region of Kentucky after serving in the Marines. Bruce is an alumni of Eastern Kentucky University and Bluegrass Community and Technical College where he also worked for many years. Bruce enjoys family, fitness, nutrition, and motorcycle touring.

Doug Banks

Systems Engineer

Doug has been in the telecommunications industry since 1997. Doug specializes in advanced application and large enterprise with Mitel installations. He lives in Meade County where he has been a Board member on the Meade County Fair Board for 18 years. Doug and his wife, Melinda, have two children who are both active in the 4H club raising and showing project swine.

Jim Gross

Systems Engineer

Jim has worked in the telecom industry since 2000. He joined the Unified team in December of 2016. Jim is originally from Millstone, Kentucky and now resides in Lexington with his wife and 3 children, Chris, Katelyn and Samantha. He escapes to his family’s cabin and boat on Herrington Lake whenever he can.

Kevin Hester

Systems Engineer

Kevin has been in the telecom industry since 2002. He has engineered, installed and serviced systems from coast to coast ranging from a few phones to large worldwide networked deployments with advanced applications. Kevin resides in Louisville with his wife, Sarah (a professional photographer responsible for our great team portraits) and their two children. He spends his time away from the office with his family, on bike adventures and attending the kids’ sports events. Kevin likes watching movies and working (and playing) on computers and is an avid UL Cards fan.

Ron Coleman

Systems Engineer

Ron is a founding member of the Unified team and started his career at CEDCO twenty three years ago. He currently holds a Cisco CCNP and Microsoft 2003 MCSE and is working on his MCSE 2012 Server Infrastructure certification. Ron and his wife Kelly have two daughters, Bailey and Shelby. Ron enjoys watching his daughter Shelby play high school softball for Henry Clay and travel ball for the Central Kentucky Stealers.

IT Managed Services

Take control of your IT

Learn More

Unified Communications

Voice Solutions including premise, cloud and collaboration tools

Learn More

Integrated Security Solutions

Protecting you and your business

Learn More

Carrier / Cloud

Cloud-hosted phone systems and carrier services

Learn More

Unified truck logo

A technology conversation focused on you