Executive Summary

Enterprises of all sizes adopt virtualization as a way to improve the efficiency of IT infrastructure and decrease total cost of ownership. Customers who adopted virtualization reported better server utilization, increased application uptime, and greater IT agility and responsiveness by enabling private cloud computing.

Traditionally, Unified Communication (UC) applications had to be deployed on different physical servers. Virtualized Unified Communication applications allow an IT organization to minimize the required number of servers and increase availability of UC applications. While these are important benefits, UC system administrators still face the challenge of having to deal with too many management interfaces, which results in management complexity.

ShoreTel’s architecture ensures high availability of UC applications, while providing a single management interface to administer UC applications such as basic telephony, voicemail, collaboration and unified messaging. The inherent brilliant simplicity of the ShoreTel solution can be further enhanced when virtualizing the server components.

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