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Unified has taken care of us for years so we knew the support was going to be there. The preparation and groundwork that they did made me confident the installation would be great.
Bob Hook Louisville
The ShoreTel mobility option has been great for us. Once we saw how well it worked, we implemented it everywhere. And it’s simple to add a phone. It takes less than a minute. We rely on Unified for support. The service is outstanding. When I call, they come right out and take care of us. In a word, ‘Prompt’ would best describe it.
Blue Grass Airport
Unified Technologies always gets it done. They have great technical support when we need it and are always quick to resolve any issue that may come up.
Director of Support Systems
Boy Scouts of America
I give Unified Technologies an A+ when it comes to the promptness of their support. The UT staff is the main reason we chose and would recommend the ShoreTel solution.
From start to finish the whole transition went smoothly. It was smooth because you made it easy for the end user. As a service business, we understand the importance of providing quality service and Unified hit the high mark that we expected. From start to finish it was flawless.
Deming Malone, Livesay & Ostroff CPAs
Doing business with Unified is more about the relationship than the transaction. You have to have a local partner you can trust to keep you on the cutting edge of technology. Unified is that partner.
Deming Malone, Livesay & Ostroff CPAs
They do a TREMENDOUS job explaining the product, helping us find the perfect (custom) solution for our business and then making sure we all know how to operate the equipment effectively. I also appreciate their fast and efficient troubleshooting team. The call quality is excellent. We hardly ever have any troubles. I also enjoy the calendar integration and - most especially - the ability to get voice mail notifications in my email (on my phone). It makes working "on the go" easier than ever.
Gist Piano Company Inc
We have a great partner in Unified Technologies. My account rep, Michael Gabhart, is the best!
Director of IT
Industrial Air Center, Inc. (IAC)
Doing business with Unified is more about the relationship than the transaction.
Asbury Theological Seminary
There’s nothing we’ve thrown their way that has not been resolved. I feel like Unified is there for us. From the very professional and easy to understand seminar that we attended, to the discovery and preparation and finally down to the installation, Unified has been amazing to work with. Unified in one word? Amazing.
Cincinnati Hills Christian Academy
I had anticipated attending ShoreTel Admin training to learn how to administer the new ShoreTel platform, but after a few weeks on the system I decided I didn’t need the training, the system was so simple and intuitive to manage. I expect to save more than two weeks each year in system administration because of ShoreTel's simplified interface when compared to the time I used to spend administering the old system.
Director of Telecommunications
We have worked with the staff of Unified Technologies for many years. The main reason we have stayed a loyal customer is their hardworking and dependable technicians. If any problem arose I knew I could count on them to fix the problem quickly with minimal downtime.
Director of Technology
Lexington School (The)
Customer Service is what separates Unified Technologies from any company I have dealt with in my 26 years of doing business. The sales team was very knowledgeable, patient and professional.
Very helpful. Ashley Easton, Todd Hart were most informative and clear in details. Jane was very nice. Would be glad do be a reference for Unified.
I am amazed with the phone system – The conversion was concerning to me because I have staff members who find it difficult to move from systems or products they are comfortable with to something new. Well, this conversion was different – We are 4 weeks into the conversion and all staff members love the new system – Thank you for the training and Thank you for reacting so quickly when I requested additional training for my staff. From the Contact Center side of our phone system conversion we are very happy and the new phone system has given us the opportunity to improve the service we provide our members. Cinfed made the right choice when they made the decision to partner with Unified; the new phone system is amazing and so easy to use.
Contact Center Manager
Cinfed Federal Credit Union
Unified in one word? Friendly. We value the relationship with Unified. Unified is friendly, easy to use, easy to talk to, easy to get to solutions.
Cinfed Federal Credit Union
We made the right decision for our bank. We had been held hostage previously by Cisco so we knew we didn't want to go down that path. If you want to be held hostage by your Data Department purchase a CISCO.
Chief Operating Officer
First Savings Bank
I was very impressed with how quickly Unified was able to install and get our system up and running. We were dealing with a very tight time line and Unified turned everything around in almost 72 ours. Both Mike and Helen were just a phone call away if we needed anything. Thanks for all your help!
LA Surety Solutions
It has been a pleasure working with such great people. From the first meeting to the last, everyone with Unified Technologies has been professional and courteous. The installation could not have gone smoother; training was thorough and concise. All our users have had nothing but positive feedback regarding Helen, Kim and Mike.
Professional Bank Services
I am very pleased with Unified Technologies for their continuous training and the level of service they provide. They have handled all issues/needs promptly. They have worked well with our staff with training and meeting group needs. They are quickly on site to resolve even the smallest of issues. They are Great! I have been very satisfied with everything. Especially the installation. We were moving offices at the time of installation and Unified Technologies handled practically everything. It was a great experience!
Great Customer Support. Great people to work with. Very Knowledgeable about ShoreTel and how to make it fit the needs of your company. Whitney did a great job training. She was very confident in what she was teaching. She was able to answer questions during training; was extremely helpful during the 'go live' day. Both Whitney and Doug were able to handle any issues that we had due to AT&T not porting numbers correctly. Doug was very knowledgable about the product and very helpful during the 'go live' day.
United Community Bank of West Kentucky, Inc.
The efficiencies that the VoIP system provides our operations team coupled with Unified’s extremely thorough understanding of our business sold us on the team.
Gold Star Chili
Everyone absolutely loves the phones.
Town of Clarksville
The support team at Unified is fabulous. They drop everything to help me with even the smallest of issues and make me feel very important.
ADL Dental Laboratory
Overall conversion went pretty smooth, there are a few issues we need to address but attention to detail and response time has been above and beyond.
Unified has a great reputation in the community and we needed a turnkey solution for a new business phone system to help us build capacity in our organization. We have a new business phone system that allows better internal and external communication. Unified in one word? Professional.
Green Hill Physical Therapy
Things could not have gone any smoother. Wonderful team from sales to trainer to techs! Will highly recommend Unified to anyone looking for a new phone system.
Lexington Women’s Health
I wanted to let you know what an asset Melissa Johnston has been to our project team as we expand the Access Center and centralize some office functions into the call center. Her willingness to assist us around the clock from training to brainstorming solutions and thinking through potential problems has been invaluable. She has worked along side our team several long days and into the night as well as giving up her weekends over the last couple weeks. Her knowledge of our account far surpassed my expectation of what a vendor would know and has helped us curb some potential issues when we GoLive. I know we have utilized a tremendous amount of her time so I wanted to thank you for the resources as well as acknowledge the above and beyond work she has done. She is clearly an asset to your organization.
System Director of the Access Center
The training went very well and the time was taken to answer any questions my staff had. The installation went smoothly and the support for the go live was excellent. Thanks for making the transition an easy one.
Norton Louisville Arm & Hand
Technicians were very polite and non-intrusive. There was very little interruption to our regular business day. Trainer was very knowledgeable, patient and concerned about our comfor level. Seamless transition.
Norton Neuroscience (Kresge)
I just wanted to thank you one more time for making this project go so smoothly this morning. I cannot begin to tell you how relieved I am that this is all over. I appreciate your help and your knowledge in knowing how often AT&T drops the ball. Again, thank you so much for handling this for PCA/me.
Manager of Network Operations and Telecom
Smooth! All problems taken care of promptly.
River City Health Services
Melissa, you have been awesome to work with and help resolve our phone issues. I really appreciate your efforts and quick response to our problems. I hope this goes to your supervisors so they know how amazing you are!
Anson Physician Specialty Center
Unified focuses on service. Every time we call we get immediate service. I like being able to call one phone number to get any problem solved.
Caufield & Associates
Your GREAT tech took care of our issue. It started last night and all went well.
Isaacs and Isaacs
Working with Unified Technologies was a great experience. From the initial contact with Jeff to the final installation process with Ashley and Richard, we have been very pleased and impressed with the staff. They were prepared to answer all of concerns and questions in every area of purchasing new phones!
Pregliasco Straw-Boone Doheny & Bowman PLLC
Thank you all for the very successful upgrade. The assessment of our systems, the planning, the server upgrades, the testing, the communications, the comprehensive training sessions, and the training documents all worked very well together. This whole project occurred smoothly only because you worked so hard to make it happen that way. Thank you also for conducting the upgrade during the holiday season. Normally this is a time of year to slow down, but you crossed the finish line with this project while working late hours. I hope you found time to enjoy the holidays. I appreciate all your dedication supporting Stites and the Shortel/Mitel phone system. CIO/Director of Business Intelligence
Director of Facilities
Stites & Harbison
The overall impression of the Unified/ShoreTel presentation was fantastic. We were extremely impressed with the passion you guys exhibited in your product and it clearly showed that you felt the product was second to none. We also felt the personnel you presented to us were very knowledgeable, professional, personable and actionable. We also thought the Project Manager was well qualified. She explained the functionality and process in a very effective manner. Our functional teams left there looking forward to wanting Unified to manage our project. I believe we will have a great working relationship and we are excited to get the ShoreTel product installed in our office Thanks again for all your hard work and efforts. It paid off.
VP of Information Technology
The decision to use UT for our surveillance system was driven by two factors: The first was the UT team, whose members I trust & have done business w/ for many years. The second factor was the clear superiority of the Toshiba Surveillix System over its competitors & in particular, its historical search features. Locating & reviewing historical video events has always been a laborious, time-consuming exercise. .. our HR Dept probably spends 1/3 the amount of time that they used to on this task.
Thanks to ShoreTel's Mobility solution, we have already seen a 3K decrease in our monthly cell phone bill!
Helen and Jim went above and beyond. I chose Unified and ShoreTel because Mike asured me that we would receive better service than through the alternative Cisco implementation I was looking at.
Thanks again for a seamless transition. Whitney and Dan were amazing. We are so excited to partner with Unified. We could not be any happier.
The entire process has been seamless and effortless for us - Great level of service!
Habitat for Humanity
Glenn is all that and a bag of chips. Hope is pretty swell too.
Louisville Public Media
We have really enjoyed the phone system and continued to be impressed by it. We've upgraded most all of our workstations to ShoreTel Communicator. All of our receptionists, including the volunteers, use Communicator to manage calls, and all find it very easy. Even some of our volunteers who don't use a computer for anything, are fine with using Communicator.
Southland Christian Church
The system is more than I could have ever known to ask for. Your techs have been wonderful. I look forward to our future together and will definitely let you know of anything else we need that you can provide. Thanks!!
St. John Lutheran Church
Our decision to partner with Unified Technologies was one of the best decisions we made. Building out a new facility under a tight time frame was extremely stressful. The Unified team took the stress and worry about our telecommunications completely away. Our project was done on time and on budget. The training and follow through was a big reason I chose to partner with them, and they have not disappointed. I would highly recommend Unified to any company.
I just want to pass along how much we appreciate Doug. A simple reboot turned into a nightmare for the man last night. Between us and another customer installation, he was up probably until early this morning. He is amazing to work with, but you already know that.
Information Technology Manager
Cardinal Shower Enclosures
They are a professional company that thoroughly assessed our business needs and worked to provide a voice solution that met those needs. They did not try to oversell us on something we did not need. They were also excellent with the scheduling and install of the new system so we did not experience downtime. They do what they say they are going to, and their follow through is excellent.
City Properties Group
Our team that Unified Technologies has provided Dwyer DesignScapes is very knowledgeable of the product/system. They have been very helpful and the transition to our new phone system has been very smooth. There were a few minor bumps with our phone service provider, but Unified was very helpful with this even though this was not a Unified issues. From Todd Doyle, who worked diligently with us to provide us with a plan that fit Dwyer DesignScapes current needs, to Andi Reyes who set up our system so it was very user friendly and made sure we were comfortable with the system, to Richard Millea who installed and set up our phone system, we thank you all and are very satisfied with our decision to have Unified as our phone system provider. The system was set up to be very user friendly to us and our needs. We are more efficient by not having to waste “time in waiting” to pass messages to our sales reps on the road. We send the caller to voice mail in one easy step and the reps can listen to the message while they are out on the road.
Everyone from start to finish was excellent and very professions. Helen was very helpful and knowledgeable, as was everyone from the technicians to Mike in sales.
Everyone is enjoying the phone system and the features. Everyone was great to work with.
Estes Public Relations
It’s been a very good transition, very smooth. Melissa and the entire team did a fantastic job!
Can’t say enough good things about Unified. From start to finish they’ve been outstanding! The sales staff was thorough and informative, but not pushy. The setup team was outstanding, covering all the details needed to a smooth transfer. Helen was patient and understanding, she took the time to learn how we operate so that she could apply that knowledge to the system. And the technical team hasn’t stopped since we’ve gone online. A++!
OPC Pest Control
OPC’s annual growth before working with the recording software averaged 7 to 10 percent a year. Once we began using the software to train and improve call handling, annual growth has been between 22 and 30 percent and our team is breaking sales records every month. I can’t imagine doing my job without it”, Unified in one word? Awesome.
Call Center Manager
OPC Pest Control
Andrea was very helpful with finding the right phone package for us. The price was great, Helen was a pleasure to work with and her patience was appreciated. Mike was efficient and very patient as well! Thanks for a smooth transition!
Our phones are imperative to our ability to transact business. As we’ve grown, finding strategic partners that mirror our sense of urgency related to customer service has been extremely important. Thanks to Unified Technologies for their support and continued partnership.
Service First Logistics
The analysis and recommendation provided by Unified was a very accurate assessment of our telecommunication needs. The ShoreTel equipment is recognized and a superior product and through the process, the Unified representatives displayed very high energy in terms of problem-solving and customer service. Unified in one word? Expertise.
Dick Kelly, Publisher and CEO
The Lane Report
Unified was an awesome team to work with; bright, friendly, and professional. Quality of work was superb, they delivered exactly what we needed.
TwinSpires.com, a Churchill Downs Company
Hardware is hardware but it’s the people you partner with that make a project successful. That’s why we went with Unified to start with.” “The system’s working great…smoothest phone cutover I’ve ever experienced. It’s a testament to the Unified team from the project managers to the engineers, everyone played an active role and really seemed to care about the project.
Chief Information Officer
Crown Plaza Hotel
The system has so many features. Our employees love getting their voicemails in email form, especially the ones with iphones. We are 100% satisfied with the solution Unified provided. Their service has been excellent. They are very, very knowledgeable of ShoreTel providing awesome training and support.
I really appreciate the efforts of your technical staff, especially Doug Banks and Kim Couchyour efforts Doug. I know this was a huge undertaking and another very long day(s) for you! Getting the reporting database back is huge for us!