Customer Comments | Q1, 2021

Whenever our operations team completes a service ticket, an email is sent to our customer letting them know the work has been done. The email has a customer survey at the bottom. We love hearing from our customers. We obviously love to hear great feedback, but we really appreciate it when a customer lets us know we haven’t met theirs (or our) expectations. It helps us get better.

We just completed the first quarter of 2021 and the survey results are in. We received 157 surveys back and of those 141 gave us a Gold Star for outstanding service. 14 gave us a ‘green light’ representing good service and we did receive 2 yellow lights for fair service. This quarter we did not receive a single Red Light for poor service. This quarter was filled with snow days and people working from home or heading back to the office which pushed the totals up quite a bit averaging over 120 tickets a day.

We encourage all our customers to let us know how we are doing. It’s the only way to guarantee we are providing the highest level of service. Here are the comments from the first quarter.

1/7/2021- Excellent service (Admin Benefit Planning Inc)

1/8/2021 - Impressive, thank you! (Practice Manager, Norton Heart Specialists - Shelbyville)

1/21/2021- GREAT JOB AS USUAL! Dennis might be the best technician at Unified and they're all good. Thanks as always! (IT, Bill Collins Ford Inc)

1/21/2021 - Technician was very courteous and efficient (Security, L&N Federal Credit Union)

1/21/2021 - Fantastic group to work with. Unbelievably great customer service. (Owner, Big O Tires)

1/22/2021 - Sarveshwar was very helpful and explained everything so that I could understand. (Admin, Heritage Engineering)

1/28/2021 - The service provided was excellent and very timely. The service tech as always was professional and Courteous. (Practice Manager, London Women's Care)
1/29/2021 - Always receive outstanding service. (Admin, Town of Clarksville - Police)

2/1/2021 - Todd responded to my request same day, and the tech was super nice and helpful upon install. (Practice Manager, Norton Pediatrics Specialty- NC Cardiology)

2/2/2021- William does a great job. (Office Manager, Berkshire Hathaway Home Services Parks)

2/2/2021 - Matt Tedford and Dan O'Toole were able to work with our IT company to get this issue
resolved. I greatly appreciate their professionalism and willingness to work with us
even prior to/after normal business hours. Thank you! (Controller, Abell Elevator)

2/2/2021 - Today’s call was very thorough. The tech (Ashley Easton) answered all my questions. Very good customer service. Thank You! (IT, Wehr Constructors, Lexington, KY)

2/3/2021 - Jim is the best he always gets my work orders done so fast! (Practice Manager, Norton CMA - Clarksville)

2/8/2021 - Your guys did a great job, thanks. (Manager, News & Tribune- Jeffersonville)

2/8/2021 - Yet another display of quick, accurate work! You guys are the best. (IT, Keplr Vision - Corp Office)

2/9/2021 - Kathy and Dave were great. Very personable as always. Dave was extremely efficient and helpful! (Owner, Ballard Wright MD, PSC)

2/10/2021 - Always a pleasure working with Unified! (IT, Keplr Vision - Corp Office)

2/11/2021 - Always Very Professional and Polite. (Practice Manager, Norton Pediatrics Specialty- NC Physch BC)

2/11/2021 - Everything was quickly taken care of. Thank you Kevin for your excellent work as usual! (IT, Bill Collins Ford Inc)

2/11/2021 - Dave is amazing and always so helpful!!!! (Manager, Arthritis Center of Lexington)

2/12/2021 - Excellent as usual. Thank you! (IT, Bill Collins Ford Inc)

2/23/2021 - Dennis was great! He came out so quickly after our service ticket was put in. I can always count on Unified to be on top of our issues. (Practice Manager, Calobrace - Louisville)

2/23/2021 - Quick and easy visit from the tech, very courteous, wore a mask! Thanks so much! (IT, Druthers Systems)

2/25/2021 - Dennis is outstanding! Keep up the good work!! (Admin, Shawnee Christian Healthcare Center)

2/26/2021 - As always, it's great working with Todd. (Manager, BC Wood Properties)

2/26/2021 - Doug did a great job. Thank you! (IT, Bill Collins Ford Inc)

3/2/2021 - Jim helped me greatly. Thanks (IT, Springfield State Bank)

3/4/2021 - He tried to help even when it wasn't a mitel problem. I really appreciate Jim Gross sticking in there and trying to problem solve with me. (Admin, Air Mart)

3/4/2021 - Your employees are always prompt and efficient. I appreciate the help they provide. (Practice Manager, Norton Associates in Obstetrics)

3/5/2021 - During the COVID-19 crisis, our opening, closing, and special hours decisions changed
frequently. When those changes required us to adjust information on our phone server, we turned to the Unified Technologies team. They are always friendly, helpful, and efficient. Thank You! Matt Tedford and the Unified team. (Director, Spencer County Public Library)

3/5/2021 - Great service, great communications, excellent troubleshooting skills. Overall, outstanding service! (Manager, Summit Funding Group, Inc.)

3/8/2021 - I called in with a last minute request for a voice port on 1 phone number. Dispatch got
me scheduled for later that day and Glen Riggs took care of it. Glen is always great to work with. He is a great asset to your team. Thanks for helping me out! (IT Manager, Louisville City FC)

3/11/2021 - Lincoln resolved my concerns within minutes. He was very patient and kind! Thank you. (Admin, Norton Access Center)

3/11/2021 - Very helpful and quick! (IT, Norton Access Center)

3/12/2021 - Awesome! (Practice Manager, Norton CMA - Shepherdsville)

3/15/2021 - As usual service was prompt and efficient. Unified has a great team!! (Admin, Parker Commercial Storage)

3/17/2021 - Dan is always very helpful and prompt. (Practice Manager, Norton Associates in Obstetrics)

3/17/2021 - Ashley was great! It is nice to have a knowledgeable person on the call. Professional support. (Manager, Hunt Advantage Group)

3/18/2021 - Great and speedy job as usual! (Practice Manager, Norton Pediatrics Specialty- NC Neurology)

3/19/2021 - Mike Basham was very friendly, great personality, very patient and helpful. Thank you!!
(Admin, Floor Covering Distributors)

3/29/2021 - Todd is always available and able to meet our needs in a timely manner. We appreciate the wonderful customer service we receive from Unified. (CFO, Wedco Health- Nicholas County)