“Just One Thing” Video Series
Trunk Test Tool
System Directory Feature
Make Me Conference Feature
Outlook to Voicemail Integration
Using the History Tab
Using Visual Voicemail
Using The Softphone Feature
Transferring Calls to Voicemail
Moving Calls to Your Cell Phone
ShoreTel Phone Training Videos
Lesson 1: Communicator Software
Window and View: Quick Dialer – Managing Active Calls
Lesson 2: Communicator Software
Call Management: Transferring (Blind, Consultive, and to Mailbox), Conference Calling
Lesson 3: Communicator Software
Viewer Windows: Directory, Contacts, history, Speed Dial, Voicemail
Lesson 4: Communicator Software
Call Handling Modes
Lesson 5: Communicator Software
Remote Worker Options: Find Me, Extension Assignment, Additional Phones, Soft Phone
Lesson 6: Communicator Software
Outlook Integration: Import Contacts, Voicemail Integration, Calendar integration
Lesson 7: Communicator Software
Contact Center Integration
Lesson 8: Telephone User Training
655 ShoreTel IP Phone set
Lesson 9: Telephone User Training
230/265/565 IP Phone Set
