Training Videos

“Just One Thing” Video Series

Trunk Test Tool

System Directory Feature

Make Me Conference Feature

Outlook to Voicemail Integration

Using the History Tab

Using Visual Voicemail

Using The Softphone Feature

Transferring Calls to Voicemail

Moving Calls to Your Cell Phone

ShoreTel Phone Training Videos

Lesson 1: Communicator Software

Window and View: Quick Dialer – Managing Active Calls

Lesson 2: Communicator Software

Call Management: Transferring (Blind, Consultive, and to Mailbox), Conference Calling

Lesson 3: Communicator Software

Viewer Windows: Directory, Contacts, history, Speed Dial, Voicemail

Lesson 4: Communicator Software

Call Handling Modes

Lesson 5: Communicator Software

Remote Worker Options: Find Me, Extension Assignment, Additional Phones, Soft Phone

Lesson 6: Communicator Software

Outlook Integration: Import Contacts, Voicemail Integration, Calendar integration

Lesson 7: Communicator Software

Contact Center Integration

Lesson 8: Telephone User Training

655 ShoreTel IP Phone set

Lesson 9: Telephone User Training

230/265/565 IP Phone Set

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Voice Solutions including premise, cloud and collaboration tools

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Cloud-hosted phone systems and carrier services

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