Drive down expense while increasing revenue

Over the years, companies do some unusual things with their telco provider. They may install a phone line for a modem, they may “remote call forward” or RCF a number or add some other feature that they forget they have and never use. These things cost...

Nightmare VoIP Scenario #2

Nightmare VoIP Scenario #2: There are two different types of IP phone system providers. We refer to those as facilities based and non-facilities based. You could also refer to them as regulated and unregulated. A facilities based, regulated hosted VoIP provider can...

Nightmare VoIP Scenario #1:

Nightmare VoIP Scenario #1: VoIP trunking is a newer technology that allows a business to run their phone lines over their internet connection. For example, several of the local carriers offer dynamic PRI’s that basically allocate bandwidth to phone calls when a call...

Nightmare experiences with VoIP

This week we met with two different businesses (prospective customers) regarding VoIP issues/concerns, and felt the need to blog about it. WARNING: VoIP is an industry buzzword, but when someone uses the term they could be referring to any one of about 10 different...