ShoreTel tips - Unified Technologies

Just One Thing | System Directory Feature

by Teri | May 24, 2016 | Just One Thing

In this Just One Thing video, William talks about the System Directory feature of the ShoreTel phone system. WIlliam is a member of our Tier One support group. He answers customer calls and works to attain first call resolution whenever possible. When a customer calls...

TSC Apparel

“Our move in to the new facility was flawless from a user experience perspective. TSC truly appreciates all of the efforts to get our security systems ready day one. Specifically having Shawn on site to do the work was incredibly valuable. His experience and transparency at every step to help work through the hardware and software problems we encountered was incredibly valuable.

They way your team communicated and delivered on the hardware issue exceeded expectations and I can’t express how much we appreciate that level of effort on our behalf. Having a working and reliable system in place for our employees to experience a first class access control system was an important piece of our successful move to the new office space.”

Steve Belongia, IT Director | TSC Apparel

Unified Technologies

2019-10-16T12:24:47-04:00

Steve Belongia, IT Director | TSC Apparel

“Our move in to the new facility was flawless from a user experience perspective. TSC truly appreciates all of the efforts to get our security systems ready day one. Specifically having Shawn on site to do the work was incredibly valuable. His experience and transparency at every step to help work through the hardware and software problems we encountered was incredibly valuable. They way your team communicated and delivered on the hardware issue exceeded expectations and I can’t express how much we appreciate that level of effort on our behalf. Having a working and reliable system in place for our employees to experience a first class access control system was an important piece of our successful move to the new office space.”

https://unified-team.com/testimonials/tsc-apparel/

Norton Healthcare

“What an outstanding year and what an amazing partnership we’ve built here. NONE of this happens without you. I work with all kinds of vendors who use the word “partner” a lot, but I can say I’ve never had one that steps up the way you do for us. I’m not just saying that…the attention to detail, weekends, late nights, sleepless nights, I can go on and on…you were there with Norton Healthcare in the trenches with us all along the way. A few years’ ago, we were trying to figure out how to standardize a phone tree for 30 PCP offices and now we are able to manage 10+ centralization projects while tending to a global pandemic. Incredible. Thank you for all that you do.”

Norton Healthcare

Unified Technologies

2021-02-12T13:21:22-05:00

Norton Healthcare

“What an outstanding year and what an amazing partnership we’ve built here. NONE of this happens without you. I work with all kinds of vendors who use the word “partner” a lot, but I can say I’ve never had one that steps up the way you do for us. I’m not just saying that…the attention to detail, weekends, late nights, sleepless nights, I can go on and on…you were there with Norton Healthcare in the trenches with us all along the way. A few years’ ago, we were trying to figure out how to standardize a phone tree for 30 PCP offices and now we are able to manage 10+ centralization projects while tending to a global pandemic. Incredible. Thank you for all that you do.”

https://unified-team.com/testimonials/norton-healthcare/

Fives Intralogistics

"We have used Unified for several projects in the last few years. They've wired our new facility and provided our security solution. They have always delivered on time and on budget for us. Their quality of work has been unquestionable. We would not hesitate to use them again and we are currently working with them on a few projects at this time."

IT Director, Fives Intralogistics

Unified Technologies

2021-03-03T14:35:04-05:00

IT Director, Fives Intralogistics

"We have used Unified for several projects in the last few years. They've wired our new facility and provided our security solution. They have always delivered on time and on budget for us. Their quality of work has been unquestionable. We would not hesitate to use them again and we are currently working with them on a few projects at this time."

https://unified-team.com/testimonials/fives-intralogistics/

AMR Management Services

“Thank you so much for your partnership with the amazing Unified team. Our launch this week with Unified Technologies and Mitel was absolutely amazing! Driving home Monday night, I couldn’t get over how smooth the port and transition had gone and how different it would have been without Unified Technologies. There is no way that I could have been that successful without Unified Technologies’ help. From my first contact with Tyler about AMR’s need for a new hosted phone system through the entire process, the Unified Team was always exceeding my expectations. Everyone was very professional and knows their jobs extremely well.”

AMR Management Services

Unified Technologies

2018-11-21T08:19:39-05:00

AMR Management Services

“Thank you so much for your partnership with the amazing Unified team. Our launch this week with Unified Technologies and Mitel was absolutely amazing! Driving home Monday night, I couldn’t get over how smooth the port and transition had gone and how different it would have been without Unified Technologies. There is no way that I could have been that successful without Unified Technologies’ help. From my first contact with Tyler about AMR’s need for a new hosted phone system through the entire process, the Unified Team was always exceeding my expectations. Everyone was very professional and knows their jobs extremely well.”

https://unified-team.com/testimonials/amr-management-services/

Office Resource Inc.

“For us connectivity and a connection to our customers like a lot of businesses are so important and if we don't have that ability to connect with them quickly and in real time we could miss a need that they have, for example: I'm on the road a lot between our offices here in Louisville, Lexington, and Bowling Green and while I’m driving I get a ding that an email has arrived and I've got a message from a client that says to call them. I wouldn't have known that in a real time type of a scenario if we'd have not partnered with Unified Technologies and had them upgrade our phone system. Unified Technologies has literally impacted our ability to serve customers and by serving us we've been able to serve others."

Kyle Doezema | Resource Office Inc.

Unified Technologies

2018-11-26T14:50:38-05:00

Kyle Doezema | Resource Office Inc.

“For us connectivity and a connection to our customers like a lot of businesses are so important and if we don't have that ability to connect with them quickly and in real time we could miss a need that they have, for example: I'm on the road a lot between our offices here in Louisville, Lexington, and Bowling Green and while I’m driving I get a ding that an email has arrived and I've got a message from a client that says to call them. I wouldn't have known that in a real time type of a scenario if we'd have not partnered with Unified Technologies and had them upgrade our phone system. Unified Technologies has literally impacted our ability to serve customers and by serving us we've been able to serve others."

https://unified-team.com/testimonials/resource-office-inc/

Cedar Lake Lodge

“We engaged the team at Unified to help us understand all of our services and contractual obligations with various carriers. They performed a thorough audit and came back with a recommendation that not only saved us a significant amount of money but also was able to re-engineer our network and provide significant benefits to Cedar Lake. We appreciate the partnership with the UT team."

Scott Monfort | Manager of Information Systems

Unified Technologies

2018-12-19T11:03:36-05:00

Scott Monfort | Manager of Information Systems

https://unified-team.com/testimonials/cedar-lake-lodge/

Malone Workforce Solutions

"In staffing, communication is everything. Our ability to get the right employee deployed to the right clients at the right time is our service offering. We must be able to call our employees and if our phones are down, we aren’t able to do that. Our clients depend on our ability to get ahold of people and get them to work. Working with Unified we have a top-notch service team that takes care of any service or technology issues right away. On top of that, we will be able to integrate the phone system with our operating system, which will allow us to be more efficient."

Dawn Meyers | Vice President, Operations

Unified Technologies

2018-12-20T16:38:32-05:00

Dawn Meyers | Vice President, Operations

https://unified-team.com/testimonials/malone-workforce-solutions/

Payroll Solutions Inc.

“During our busiest time of year, a previous vendor put us in a difficult position where we had to move away from our old legacy system on a very tight deadline. Unified Technologies came in and not only beat the deadline but delivered with extraordinary service and training during the conversion. We truly value the professional relationship we’ve developed with Unified.”

James E. Berrill | President

Unified Technologies

2019-02-14T16:11:32-05:00

James E. Berrill | President

“During our busiest time of year, a previous vendor put us in a difficult position where we had to move away from our old legacy system on a very tight deadline. Unified Technologies came in and not only beat the deadline but delivered with extraordinary service and training during the conversion. We truly value the professional relationship we’ve developed with Unified.”

https://unified-team.com/testimonials/payroll-solutions-inc/

Norton CPA Lab

I can always count on getting our needs met right away when I call in a work order. Dan does an excellent job. Thank you!

Unified Technologies

2019-05-31T15:22:51-04:00

I can always count on getting our needs met right away when I call in a work order. Dan does an excellent job. Thank you!

https://unified-team.com/testimonials/norton-cpa-lab/

Cincinnati Hills Christian Academy

My experience with Unified Technologies has always been incredibly good and the Mitel mitgration was no exception.

Cincinnati Hills Christian Academy

Unified Technologies

2019-08-21T15:27:12-04:00

Cincinnati Hills Christian Academy

My experience with Unified Technologies has always been incredibly good and the Mitel mitgration was no exception.

https://unified-team.com/testimonials/cincinnati-hills-christian-academy/

Crowne Plaza Hotels & Resorts

The Unified Technologies seminars are incredibly beneficial, the team and I have been to a number of them and we always walk away with a better understanding of the technology trends that are impacting the market and how we can leverage these trends to grow our business>

Crowne Plaza Hotels & Resorts

Unified Technologies

2019-08-21T16:02:49-04:00

Crowne Plaza Hotels & Resorts

The Unified Technologies seminars are incredibly beneficial, the team and I have been to a number of them and we always walk away with a better understanding of the technology trends that are impacting the market and how we can leverage these trends to grow our business>

https://unified-team.com/testimonials/crowne-plaza-hotels-resorts/

Onco360

Really what it comes down to is the customer service, you guys blow it out of the water. It has been such a great partnership and the whole team has been wonderful to work with.

Susan Rose | Controller

Unified Technologies

2019-04-29T11:30:29-04:00

Susan Rose | Controller

Really what it comes down to is the customer service, you guys blow it out of the water. It has been such a great partnership and the whole team has been wonderful to work with.

https://unified-team.com/testimonials/onco360/

Unified Technologies