Norton Healthcare Support Center Need Immediate Assistance? Call Us Directly at: 389-4505 Is this an emergency request?*Please SelectYesNoPlease Call YOUR Unified Technologies Norton Support LineSelect Your Practice*Please SelectCMAICCCMA PedsSpecialtySelect Your Location*Please selectPlease SelectNorton Heart Specialists - DixieCMA ClarksvilleCMA DutchmansCMA DixieCMA HurstbourneCMA JeffersonvilleCMA ST MatthewsNorton Louisville Primary Care CenterNorton CMA LaGrangeNorton CMA Bullitt CountyNCMA FairdaleNCMA-PEDS FairdaleOBC CVA HRT & VASCNHS-ShelbyvilleNorton Cardiovascualr Diagnostics - SpringsNorton Cardiovascualr Diagnostics - DixieNorton Immediate Care Center - HighlandsNorton Children's MedicalAssociates - MiddletownNorton Children's Medical Associates SpringhurstNorton Neuroscience Institute - BrownsboroNorton Children's Medical Associates - PrestonNorton Children's Medical Ass. - DixieNorton Children's Medical Ass. - IroquoisNCMA Pleasure Ridge ParkNorton Children's Medical Associates - BroadwayNorton Heart Specialist - AudubonNorton CMA HighlandsNorton Orthopaedic Specialists- St. MatthewsNorton Advanced Orthopedics - ShelbyNorton Associates in Obstetrics & GynecologyNorton Community Medical Associates - ShepherdsvilleNorton Childrens Medical Associates - ShepherdvilleNorton Children's Medical Associates - FrankfortNorton Immediate Care Center - ClarksvilleNorton Immediate Care Center - JeffersonvilleNorton Community Medical Associates - OkolonaNorton Community Medical Associates - PrestonNorton Rheumatology SpecialistNorton Immediate Care - ShepherdsvilleNorton Community Medical Associates - St. MatthewsNorton Community Medical Associates - BarretNorton Spine Specialists-Rouben & CasnellieNorton Heart Rhythm CenterNorton Children's Orthopedics of Louisville- SuburbanNorton Children's Orthopedics of Louisville- Angie's WayNorton Total WomanNCMA Tyler VillageAddress FieldsNorton Heart Specialists - Dixie 4420 DIXIE HWY STE 118 ZIP CODE 40216Nortons Heathcare - CMA Clarksville 2051 Clevidence Blvd, suite B Clarksville IN 47129Nortons Heathcare - CMA Dutchmans 6400 Dutchman's Ln, Suite 300 Suite 300 Louisville, Ky 40205CMA Dixie 4420 Dixie Highway, Suite 114LouisvilleCMA Hurstbourne 2103 North Hurstborne ParkwayCMA Jeffersonville 3118 E. 10th Street (Hwy 62) Jeffersonville, INCMA ST Matthews 3991 Dutchmans Ln, Suite 205 Louisville Norton Louisville Primary Care Center 720 W. Hill St, LouisvilleNorton CMA LaGrange 1230 Market St LaGrange 40031Norton CMA Bullitt County 438 Adam Shepherd Pkwy. Ste. 1 Shepherdsville, Ky 40165NCMA Fairdale 189 Outer Loop (Suite 1) Louisville, Ky 40214NCMA-PEDS Fairdale 189 Outer Loop (Suite 2) Louisville, Ky 40214OBC CVA HRT & VASC 189 Outer Loop (Suite 2)OBC CVA HRT & VASC 150 Frankfort Road Suite 102 40065Norton Cardiovascualr Diagnostics - Springss 6420 Dutchmans Parkway Suite 75 Louisville, KY 40205Norton Cardiovascualr Diagnostics - Dixie 4420 Dixie Highway, Suite 120 Louisville, KY 40216Norton Immediate Care Center - Highlands 2470 Bardstown RD #B Louisville, KY 40205Norton Children's Medical 12955 Shelbyville Road Suite 1 Louisville, Ky 40223Associates - Middletown 12955 Shelbyville Road Suite 1 Louisville, Ky 40223Norton Children's Medical Associates Springhurst 10211 Westport Rd Louisville, Ky 40241Norton Neuroscience Institute - Brownsboro 4950 Norton Healthcare Blvd, Suite 205Norton Children's Medical Associates - Preston 7926 Preston Hwy Ste. 210 Louisville, Ky 40219Norton Children's Medical Ass. - Dixie 4420 Dixie Highway Ste. 126 Louisville, Ky 40216Norton Children's Medical Ass. - Iroquois 5109 New Cut Road Louisville, Ky 40214NCMA Pleasure Ridge Park 8033 Dixie Hwy. Louisville, Ky 40258Norton Children's Medical Associates - Broadway 230 E. Broadway Louisville, KYNorton Heart Specialist - Audubon 3 Audubon Plaza Dr. MOB East, Suite 550 40217Norton CMA Highlands 2470 Bardstown Rd Ste A Louisville, KY 40205Norton Orthopaedic Specialists- St. Matthews 4123 Dutchmans Lane, St. 401 Plaza 3 Louisville, KY 40207Norton Advanced Orthopedics - Shelby 130 Stonecrest Rd. #104 Shelbyville, KY 40065Norton Associates in Obstetrics & Gynecology 4123 Dutchmans Lane, Suite 300Norton Community Medical Associates - Shepherdsville 115 Huston Drive St. 1 Shepherdsville KY 40165Norton Childrens Medical Associates - Shepherdville 115 Huston Drive St. 2 Shepherdsville KY 40165Norton Children's Medical Associates - Frankfort 4 Physicians Park Frankfort, Ky 40601Norton Immediate Care Center - Clarksville 2051 Clevidence Blvd. Suite A Clarksville, IN 47150Norton Immediate Care Center - Jeffersonville 3118 East 10th St. Jeffersonville, IN 47130Norton Community Medical Associates - Okolona 7430 Jefferson Blvd. Ste. 100Norton Community Medical Associates - Preston 7430 Jefferson Blvd. Ste. 200Norton Rheumatology Specialist 3991 Dutchmans Lane, Suite 208Norton Immediate Care - Shepherdsvilles 438 Adam Shepherds Pkwy Ste. 2 Louisville, KYNorton Community Medical Associates - St. Matthews 3991 Dutchmans Lane, Suite 205 Louisville, KY 40207Norton Community Medical Associates - Barret 825 Barret Avenue Louisville, KY 40214Norton Spine Specialists-Rouben & Casnellie 9300 Stonestreet Rd. #200 Louisville, KY 40272Norton Heart Rhythm Center 6420 Dutchmans Parkway Suite 200 Louisville, KY 40205Norton Children's Orthopedics of Louisville- Suburban Norton Medical Plaza I; 3999 Dutchman's Lane Suite 6F; Louisville, KY 40207Norton Children's Orthopedics of Louisville- Angie's Way Norton Medical Plaza II-Brownsboro; 9880 Angies Way Suite 205; Louisville, KY 40241Norton Total Woman 4123 Dutchmans Lane Suite 500 Louisville, KY 40207 NCMA Tyler Village 12615 Taylorsville Road Suite A. 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EldridgeTracy NellyPeggy DorrietyCharity CalvertAngelica BatesTracy HollandJeanetta BennettDody SearcyTheresa MooreRequest TypeSelect Your Request TypePlease SelectService RequestAdd / Move / ChangeService RequestIs this regarding a phone number(s)that can't be dialed?*Please SelectYesNoPlease provide the phone numbers:* Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Do You Have Additional Errors?*NoYesPlease provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Please provide the phone numbers: Phone Number (Include area code) Error message being received Do you need to have ShoreTel software added to your PC?*Please SelectYesNoPlease contact the Norton help desk!Do you need assistance setting up ShoreTel software on your PC?*Please SelectYesNoNote: The server name is 172.19.18.107The username is your extension numberThe password is changeme or changeme1Are you experiencing problems with your computer and/or other programs on your computer?*Please SelectYesNoAre ALL users experiencing this issue?*Please SelectYesNoAre these users a Phone Room Contact Center Agent that LOG IN in order to take calls from queue?*Please SelectYesNoAre these Employees primary answering points for the practice?*Please SelectYesNoWhat approximate date did the problem occur?*Month123456789101112Day12345678910111213141516171819202122232425262728293031Year2019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920What approximate time did the problem occur?* : HH MM What was the phone number of the person you were speaking to or the person reporting the problem?*Is this the first ticket that has been turned in regarding this issue?*Please SelectYesNoProvide a detailed description of the issue*Add / Change / RemoveAny add/move/change that requires that a technician come to site will incur a $70 service charge and will be billed at $180 an hour with a 1/2 an hour minimum - requires manager approval.Request Date For This Change* Details Of The Requested Change Or Work To Be Done*Provide as much detail as possibleAttach Any Correlating Documentation Drop files here or Please Select All That Apply* Programming Change Adding Equipment Other Considerations for Programming ChangesIf requesting a change to the main automated greeting has this format been approved per Norton standards?*Please SelectYesNoIf requesting that a practice name be changed have you communicated this to your answering service as well?*Please SelectYesNoIf requesting that a user be given the ability to log in and out to take calls - Is this an additional person logging in or an alternative person for back-up? (May require an additional license)*Please SelectAdditional PersonAlternative PersonAdding EquipmentPhone Type*Please SelectLarge (480)Smaller (420)Is there a data cable in place?*Please SelectYesNoPlease make request with the Norton Help Desk first!Has requesting a voicemail box has this been approved per PCMH standards?*Please SelectYesNoNameThis field is for validation purposes and should be left unchanged. August 1 2017: Be sure to read up on our newest Shoretel update! Download These Documents ShoreTel Communicator User Guide 480 Phone User Guide ShoreTel Communicator First Time Set-up Instructions Voicemail Guide Call Flow Status Change LocationSelect LocationWomen’s Mental HealthOCC Med New AlbanyWomens Mental Health ServicesOCC Med New AlbanyNameThis field is for validation purposes and should be left unchanged.