Our Customer Support Team is on the frontline for Unified delivering exceptional experiences with every interaction. Answering calls and emails and prioritizing those issues for our customers and employees. Then dispatching our technicians in an expedient manner to get them resolved as soon as possible. We are knowledgeable friendly agents that are relentless problem solvers who care for our clients wants and needs . The goal for our team is to build enduring lasting relationships by providing timely solutions for our customers.

Christian Beary

Lead Customer Support

Christian joined Unified’s operations team in 2012. He started in telecom in 1996 in southern Florida and has worked all over the US including Chicago and New England. He finally landed in Louisville, KY, which is his hometown. Christian specializes in Samsung, Lucent/Avaya, ShoreTel and NEC as well as all aspects of infrastructure. He has worked on the help desk at Unified for 6 years and heads up the Tier 1 department. He and his wife, Beth, have four children. Christian enjoys all U of L sports, live music, playing bass guitar and riding his Harley.

Jonathan Schlueter

Customer Support Agent

I joined Unified in September of 2022. I did IT/IS work for 19 years in Wichita Kansas. As well as A/V installation for 15 years also in Wichita Kansas. And worked as a supervisor for 7 years at both Lowe’s and Home Depot. I am currently A Customer Support Agent for Unified customer support team.

Shelby Coleman

Customer Support Agent

I’m Shelby! I was born and raised in Lexington, KY and graduated from Eastern Kentucky University in December of 2021 with a Bachelors in Business Management and a certification in Global Supply Chain Management. After graduation, I moved into my first house in Winchester and started at Unified in March of 2022. This will be my first time working in this field and I am excited to see where this will take me!

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