Next Generation Customer Service

Next Generation Customer Service

Let’s talk a little bit today about ‘Next Gen Customer Experience’ offerings. There are over 20 CCAAS providers in the market today.  CCAAS stands for Contact Center as a Service.  Talkdesk is a good example and representative of our industry today. ...
Returning to the Office

Returning to the Office

Post Pandemic Business Practices Restrictions are lifting and companies are welcoming their staff back.  Finding ways to blend the old way of doing things with the way we’ve been working for the past year will most likely create a new normal moving forward. ...
DIVISION SPOTLIGHT – ISS

DIVISION SPOTLIGHT – ISS

Unified Technologies has four primary divisions offering our customers business solutions. The spotlight this week is on our ISS (Integrated Security Solutions) division. Solutions offered range from state-of-the-art security and access control systems to a full line...
EMPLOYEE SPOTLIGHT – Dan Nelson

EMPLOYEE SPOTLIGHT – Dan Nelson

Dan is the newest addition to our IT Managed Services Division. We are excited to have his expertise on our team. Daniel C. Nelson II is from Zanesville, OH and graduated with an Associate Degree in Electrical Electronics Technology from Zane State College. After...