Customer Comments – Q2, 2021

Customer Comments – Q2, 2021

This quarter our volume of service calls definitely reflected a move back to a more normal working environment.  Our average of 85 calls per day was down about 30% from Q1.  Of course, the first quarter has several snow days and many people still...
Next Generation Customer Service

Next Generation Customer Service

Let’s talk a little bit today about ‘Next Gen Customer Experience’ offerings. There are over 20 CCAAS providers in the market today.  CCAAS stands for Contact Center as a Service.  Talkdesk is a good example and representative of our industry today. ...
Returning to the Office

Returning to the Office

Post Pandemic Business Practices Restrictions are lifting and companies are welcoming their staff back.  Finding ways to blend the old way of doing things with the way we’ve been working for the past year will most likely create a new normal moving forward. ...