Customer Spotlight- Malty Digital Solutions

Customer Spotlight- Malty Digital Solutions

Matly Digital Solutions is a Print Marketing company that has been family owned and operated since 1999. With 3 locations throughout Kentucky and Ohio, they have customers spanning all markets and industries. Only by developing a relationship and truly understanding...
Technology Spotlight – IT Managed Services

Technology Spotlight – IT Managed Services

Outsourcing to an IT Managed Service Provider is an effective service to help your company save and improve on IT cost, management, security and technology. Unified Technologies provides professional services to ensure your company’s network is running efficiently,...
Customer Comments – Q2, 2021

Customer Comments – Q2, 2021

This quarter our volume of service calls definitely reflected a move back to a more normal working environment.  Our average of 85 calls per day was down about 30% from Q1.  Of course, the first quarter has several snow days and many people still...
Next Generation Customer Service

Next Generation Customer Service

Let’s talk a little bit today about ‘Next Gen Customer Experience’ offerings. There are over 20 CCAAS providers in the market today.  CCAAS stands for Contact Center as a Service.  Talkdesk is a good example and representative of our industry today. ...