Just One Thing | Trunk Test Tool

Just One Thing | Trunk Test Tool

In the video below, Christian Beary, one of our Tier One Technicians, shares the Just One Thing he loves about the ShoreTel phone system. The Trunk Test tool allows you to troubleshoot the system when things aren’t working properly. If incoming calls are being...
Just One Thing | Make Me Conference

Just One Thing | Make Me Conference

We all know that conference calls can be cumbersome and frustrating. Figuring out how to call multiple people and not being able to see who is actively on the call are just a couple of things that make a conference call difficult. In this video, Michael Gabhart...
Just One Thing | System Directory Feature

Just One Thing | System Directory Feature

In this Just One Thing video, William talks about the System Directory feature of the ShoreTel phone system. WIlliam is a member of our Tier One support group. He answers customer calls and works to attain first call resolution whenever possible. When a customer calls...
Just One Thing | Alert When Ready

Just One Thing | Alert When Ready

If you are a person who is deadline driven, or if you are just a person who has ever needed to talk to someone ASAP, it can be frustrating when you can’t get ahold of the person you need to reach. With ShoreTel’s Alert When Ready function, you can set up a...
Just One Thing | History Tab

Just One Thing | History Tab

In this one-minute video, Jeff Welton will share with you “Just One Thing” he loves about the ShoreTel phone system. Some people are blessed with the ability to remember names, and that is a true gift for sure! For the rest of us, it can take multiple...
Just One Thing: Outlook to Voicemail Integration

Just One Thing: Outlook to Voicemail Integration

In the video below, Michael White shares “Just One Thing” he likes about the ShoreTel phone system. With the Outlook to voicemail integration, Michael is able to play a voice message with one click. This eliminates the need to dial your voicemail number,...