Business Phone and Security Solutions at one of Louisville’s Largest IT Companies

A couple of weeks ago the UT team had the opportunity to visit Advanced Business Solutions (ABS) at their new, technology-rich office. We interviewed Mark Lewis, Founder and CEO of ABS, about his partnership with Unified Technologies and the solutions we implemented in their new headquarters.

ABS is one of the largest IT managed service providers in the region and decided to partner with us in the beginning stages of their new building construction.

Cat6a Infrastructure Cabling

We pulled over 35,000 feet of Cat6A ethernet cabling delivering a transmission speed of up to 10 Gbps. ensuring the fastest connection

Mitel Enterprise Contact Center Application

We installed 120 Mitel phones with an Enterprise Contact Center application enabling call routing to improve overall customer experience and reduce the amount of times calls are dropped.

Call Reporting with Unified Analytics

We set up Unified Analytics for call flow reporting and analysis to give ABS the transparency they wanted and the data visualization that drives results for the service-driven company. We equipped their team with the ability to build custom dashboards that move their help desk and support groups to a new level.

Integrated Security System

We are installing an open API system from Gallagher that authenticates with credentials and integrates with their active directory and security cameras.

Conclusion

With over 30,000 square feet of open office space and 2 floors including a kitchen, cafe, 5 meeting rooms, and a gym upstairs, the new building is nothing short of spectacular with natural light beaming in from all sides giving the perfect working environment for clearer communication and better collaboration.

Mark Lewis talked about history of the company and what brought them to this place: “We’ve been marching toward this building for 23 years. We started in a basement and then moved to a bedroom, and then a garage, to eventually a small office building that we slowly outgrew. What got us here was bootstrapping and being careful what we spent and expenses like every company should and we finally matured into a company that needs a better image, better tools, better place for employees and customers for overall better customer experience. So, we kind of graduated into this building…it is a big part of our next generation and where we are going as a company and the type of customer service we can provide.”

The greatest complement Mark could have give our team is this: “One thing that I was really surprised of is, we know our way around all of these technologies — we’ve pulled cabling, we know phones and IP but we still had to lean on Unified Technologies in these areas that we are pretty competent in. So, when I think of a non-IT company, they could really use that help.”

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