This month’s customer spotlight features Kentucky/Indiana Foot and Ankle Specialists. They are a rapidly growing podiatry group consisting of ten podiatrists and a physical therapist. In just nine short years, they have expanded their “footprint” from Southern Indiana all the way down to Bowling Green, Kentucky. They offer conservative and surgical treatment options, along with physical therapy services. Kentucky/Indiana Foot and Ankle Specialists takes pride in providing excellent patient care and giving back to their local communities.
Our Work With Kentucky/Indiana Foot and Ankle Specialists
The relationship between Unified Technologies and Kentucky/Indiana Foot and Ankle Specialists began at a GLI networking event. Unified hosted the GLI “Shop Talk” event in October of last year and there, Andrea Overton, a trusted advisor for Unified Technologies, took the first step into a business partnership by introducing herself to Emily Hart, CEO and Kayla Boddy, COO of Kentucky/Indiana Foot and Ankle. During the event, Hart and Boddy explained their current challenges with their phone provider and after hearing about the services provided by Unified Technologies, a business relationship formed.
Following Unified’s Discovery process, Andrea was able to design a solution that not only eliminated the dropped calls and poor call quality the practice was experiencing, but also proposed a solution that would result in savings over the carrier solution they had in place. Installation of the new solution connecting all 7 locations was completed last week.
“I couldn’t say enough good things about Unified and their professionalism, follow through, and work ethic. I am confident that our new phone system is going to help catapult our business to the next level and provide a much better patient experience,” Emily Hart said.
“KY/IN Foot and Ankle will be a great reference for us when it is all said and done. We’ve built an awesome relationship and look forward to sending business their way as well. With their staff of doctors and therapists throughout their 7 locations, they have the expertise and professionalism we look for in a strong partner. I would highly recommend them to anyone experiencing foot and ankle pains,” Andrea Overton said.
When asked to describe Unified in one word Kayla replied “One word….that’s a hard one. How about life-saver?” We like it, Kayla. It’s what we strive to be for all of our partners.