Today, businesses are succeeding with the power of VoIP. An abbreviation for “Voice over Internet Protocol,” VoIP is a special category of software and hardware integration. It lets users contact others via the Internet, using the medium to make phone calls, send voice data and rely on high-speed internet and IP data packets to ensure security. Today, VoIP is used more than traditional circuit transmissions, and for good reason.
When Flexibility is Needed, Mobility Answers
In this day and age, businesses thrive on instant access, security and—most importantly—mobility. VoIP doesn’t only lower costs, it lets business operators integrate different software programs, such as:
- E-fax
- Remote conferencing software
- Mobile devices
Mobility is so important, in fact, that businesses using VoIP are prioritizing its tools to run applications, hold long-term phone conversations and streamline entire employee teams.
The Productivity Plus
VoIP makes workplaces more productive, replacing typical voice calls with dynamic chat options. VoIP gives users the ability to conduct virtual meetings, attach documents and even share videos. Because VoIP technology also has incredibly voice clarity, voice communication is never spared while other information is shared.
VoIP has come a long way. In the past, early VoIP versions were distorted, lagged in transmission quality and even dropped calls. Because today’s VoIP providers are built upon the triumphs of previous versions, users can expect a VoIP system which is free of errors and productivity drawbacks.
The Customer Comes First
You’ve heard it before: Put the customer first. Old-fashioned phone lines simply can’t handle modern customers. They’re built on legacy systems, which are between 30 and 50 years old. Traditional phone companies still used previous-century business models, too. Why? Because the technology simply isn’t going anywhere. There’s no investment, no innovation and—thus—no improvement. Customers who’re contacted through traditional phone companies, for this reason, often complain about time-consuming interfaces, lack of user integration and call drops.
Easier Call Forwarding
VoIP has made call forwarding easier, too. No longer do business operators need to offer numerical prompts. Now, VoIP recipients can engage brands with follow-me and find-me engagement features. Employees can receive incoming calls from various locations, too. Because workers can access VoIP-stored voicemails from stored emails, mobile access is definitely enabled. Large password databanks have become a thing of the past.
Employee Ease-of-Use
Because VoIP users frequently benefit from overarching company support, businesses can save money on employee training. Administrator features aren’t difficult to handle, any more. A VoIP system’s user-friendly interface, when aligned with the many developed values presented by modern mobile initiatives, can be easily adapted to most employee training needs.
As a business grows, its needs change. Fortunately, VoIP packages support ongoing training. Employees needn’t be updated haphazardly. Instead, they can be updated consistently—ensuring an environment of constant growth, support and communication.
Because cutting-edge functionality is in high demand, a lot of VoIP options have been streamlined to fit a variety of business needs. Most options are flexible, giving business owners supreme freedom in determining consistent communicative strategies. VoIP systems are flexible, responsible and secure. They’re perfect for small, medium and even large-sized businesses. In many ways, a solid VoIP platform can fortify your business communications from the ground up—enhancing employee productivity along the way.
If you are ready to learn more, contact Unified Technologies today and connect with someone from our team.
