Ah, New Year’s Day. A time for making resolutions, thinking about change and looking to the future with renewed optimism. We had a very successful year here at Unified Technologies and we have big plans for 2017. One of our ‘resolutions’ is to be better partners with our customers. One way we are planning to do that is to add more educational seminars this year.
Our ShoreTel customers can take advantage of our training classes for end users. We will hold these classes from 8:30 to 10:30am over breakfast. We will go over features and functions of the desk phone and the desktop software. It’s a great way to get new employees up to speed with the technology available to them. It’s also a good ‘deeper dive’ into the many features of the phone and desktop tool and learn a few new tricks for 2017.
In Louisville, those classes will be held on the first Thursday of every month, (EXCEPT for January when it will be on the 12th).
In Lexington, the classes will be held every other month on the first Thursday starting in March.
We will also offer classes on the Director software. You will learn how to make changes to your ShoreTel system as well as learn how others in the class are using the Director tool. It’s a great way to exchange ideas on how to better manage your technology.
We will be releasing a complete list of all of the events we will be offering during 2017 very soon!
We are also going to offer a series of Lunch & Learns. Our goal is to give our customers all the information they need to run their businesses as efficiently and profitably as possible. The first in this series will be “Improving the Customer Experience”. We will introduce you to tools that will help you measure and drive the quality of the customer experience your employees are providing. Technology changes so quickly, it’s hard to keep up with the tools available. One of the buzz words in business today is ‘Workforce Optimization’. Come learn more about that and find ways to incorporate this practice into your business. We think you’ll come away with an idea or two. And if one of your New Year’s Resolutions is to learn more or expand your knowledge base, well, this will be a good start.
This Lunch & Learn will be in Louisville on January 23rd and in Lexington on January 24th. These events are open to all.
To register for the Louisville event, click here.
To register for the Lexington event, click here.
If you have suggestions on other ways we can become an even better partner, please let us know.