I’m always amazed when I call a business and they act like they don’t know who is calling. Doesn’t everyone have Caller ID these days?
What’s worse is when you call a business and enter or give your account number then are transferred to someone who asks for your account number. How many minutes are spent repeating information?
How much quicker could customer calls be handled if the right tools were in place to provide pertinent information?
There are all kinds of API’s (Application Program Interfaces) out there to make businesses run more efficiently. Here’s a great article spelling out some of the advantages of using API’s. Our Sales team, from Account Reps to our Sales Engineer and Applications Specialist can meet with you, understand your business and propose ways to streamline and enhance your customer experience.
Our Sales team, from Account Reps to our Sales Engineer and Applications Specialist can meet with you, understand your business and propose ways to streamline and enhance your customer experience.
If you think it is time to take your customer service to the next level, why not talk to one of our Technology Specialists ? We would love to help you step up your customer service!
