Congratulations to our customer, PBI Bank, on the feature article in the Voice-Tribune!
“We work every single day to make sure that the customer experience is different than the competition,” says President and CEO John Taylor.
The key? Keeping the main thing the main thing.
PBI’s Winning Strategy
“It has to be embedded in your culture, your value system, where the customer really is the reason we exist, and everybody in the organization is clear on that.”
If the methodology of winning a happy customer is the million dollar question, Taylor has an answer worth many millions.
“It starts with listening to what their need is, and then working to fill that need in the best way possible for the customer. And that’s really kind of the foundation of our relationships in customer interactions – figure out what the need is, and then do what’s best for the customer.”
“That’s the way our people are,” says Taylor. “We don’t sit on the sidelines; we get engaged.”
PBI truly seems to get that the only way that the company will succeed is with the help of their customers. Giving back is a large part of their culture, in fact just last year they donated $25,000 to help in building a Habitat for Humanity house, in Bowling Green. The bank is also a huge supporter of the March of Dimes, in fact, they are a major sponsor of the March of Dimes Signature Chefs Auction.
At Unified Technologies, we agree 100% with PBI’s philosophy, we truly care about our customers and their overall experience and we hope that it shines through in the work that we do.