E911 ShoreTel Services

911 Software and your phone system

E911 ShoreTel Services

Sadly, the world that we are living in has changed quite a bit in the last decade or so. Precautions that once would have never been a consideration are now creeping into our everyday lives.

If you have a ShoreTel phone system, there are several different options for ensuring that should an issue arise in your place of business, everyone is contacted in a timely manner.

E911 By ShoreTel.

ShoreTel has a product called E911, which stands for Enhanced 911. Enhanced 911 provides a lot of details to emergency personnel that a traditional 911 call just can’t do. For example, if a phone call is placed to 911 and for some reason, the caller is cut short or unable to speak, the E911 system will let the dispatchers know where in the building the phone call was placed.

There is also the capability for internal emergency communication using the ShoreTel software that is installed on your computer. The internal messaging system allows for real-time communication, with other staff, this is particularly useful for schools and other large campuses.

Feature Highlights

Alerts can be delivered via a desktop popup message (Microsoft Windows client only) and/or verbal alerts by phone or paging system (requires a compatible paging system configuration)
Multiple alerts can be defined to address a variety of situations ranging from emergencies (ex. 911, lockdown, hospital code alerts, etc) to non-emergency alerts (ex. teacher assistance, cleanup request, additional cashiers, etc)
Text-to-speech capability which allows variables in alert messages such as site, location, caller, etc.
One of the best features of E911 is that when a 911 call is made the system can send an instant message or call to a predetermined group of phones/computers. Think of a campus setting where there is an emergency at one of the buildings. A user calls 911 and the system automatically sends a notification to others. It could be a designated staff member in each of the buildings on campus to let them know something is happening instantly.

Let Unified help.

If you would like to learn more about the multi-faceted capabilities of the ShoreTel system, you can read more about it here. Maybe, you are ready to move forward with a phone system and need some help with where to begin. We can help with that too. We would love to chat with you!

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