When business is going well, employees usually experience a boost in productivity and morale. They feel the excitement of new business and enjoy working hard to onboard serve new customers. And if your business is like ours, that also means that phones are ringing more frequently and that employees need access to a reliable phone system so they can return inquiries quickly and communicate with each other effectively.
Can you imagine the impact if your phone system went down? If your business hasn’t planned for adversity with a disaster or redundancy plan, those kinds of communication failures can significantly disrupt your business from, well, doing business.
What is your communication continuity plan?
In the past, developing a disaster recovery plan meant that your IT staff would need to re-engineer your business phone system so it could be recovered successfully. If you’re a growing business, you likely don’t have that kind of unlimited resources for equipment and infrastructure.
This is where cloud communication can help.
Cloud phone systems have greatly advanced system recovery and business continuity in the face of an outage. They’re hosted virtually, so there’s no need to worry about the types of disastrous scenarios that used to disrupt on-premise or landline phone services.
If a phone line is cut, cloud-based systems are totally unaffected. If Internet service goes down, phone calls can be re-routed to backup cell phone numbers or other business offices.
Three Essential Business Benefits of Switching to the Cloud
As you think about a continuity plan for your phone system, there are several important benefits to the cloud that you want to consider.
- Your phones stay up and running – always. Even if a total outage strikes, wiping out your office’s power and Internet service, cloud-based phone systems allow employees to connect from anywhere — their home, a coffee shop, or wherever they can tap into power and a data connection.
- Redundancy is built into the architecture in all the applications. This means that the system isolates any issues and the redundancy allows you to troubleshoot during business hours rather than coming in after-hours.
- Cloud-based phone systems are completely scalable. If you need to re-direct call flow from one site to another, it’s very easy to do without any disruption in call quality or service.
Simply put, recovery and continuity is a non-issue.
With these benefits in mind, we invite you to reach out to us at Unified Technologies if you’d like to learn more about cloud-based phone systems.
