Customer Spotlight | The Lane Report

Unified Technologies and Louisville Bats Baseball

A Grand Slam Relationship

Customer Spotlight | The Lane Report

Go in any office across the state and you’re sure to find a copy of The Lane Report. It’s a must read for businesses and a source of interesting information for those wanting to understand what’s going on around the Bluegrass.

Unified team members Ashley Logan and Tyler Parsons recently worked with The Lane Report to update their telephone system.

While working a booth at the Commerce Lexington Business Link, sponsored by UT partner Kentucky Eagle Beer, Ashley met and scheduled an appointment with The Lane Report. During the discovery process Ashley and Tyler learned that many of the newer employees of The Lane Report didn’t really know exactly how to work their older office phones. After a free carrier bill audit, charges for old phone lines they weren’t even using were discovered and savings were found. Several employees of The Lane Report attended a UT Lunch Seminar about the ShoreTel platform and really liked the product. They were so impressed with the simplicity and ease of use that they chose it over a lower priced option. They were excited to gain a partner to support all of their voice needs and put them on a reliable system.

The following questions were posed to and answered by Dick Kelly, Publisher and CEO of The Lane Report.

What drew your company to make a connection with Unified Technologies?

Typically, our firm will solicit three bids for capital projects. The analysis and recommendation provided by Unified was a very accurate assessment of our telecommunication needs. The ShoreTel equipment is recognized and a superior product and through the process, the Unified representatives displayed very high energy in terms of problem-solving and customer service.

Tell us about your company and what you do.

The Lane Report has published business and economic news in Kentucky for 31 years. The print and digital news products are targeted to chief executives, top/middle managers, professionals, government leaders and entrepreneurs with business operations and investments in Kentucky. The editorial content includes: feature articles on outstanding companies, local entrepreneurs, updates on regional economic development projects, articles on manufacturing, articles on the state of the region’s economy, opinion polls, the arts and other topics.

Special feature topics throughout the year include: banking and financial services, healthcare, construction, architecture, insurance, technology, education, legal services, accounting, the equine and distilling industries, telecommunications, real estate, transportation and an annual business forecast.

If you could describe Unified in one word, what would that be?


How has using Unified benefited you and your company?

The telecom package replaced a very old system. The strong technological advances in the new system provide a superior phone experience for our employees. One high accolade came from our Executive Editor who can now record long interviews right on the phone and transcribe the material quickly and easily into the editorial production program saving time while preserving accuracy. Additionally, the phone experience for individuals calling The Lane Report is vastly improved. They are greeted with an easy-to-use system that reflects the professionalism of our company.

IT Managed Services

Take control of your IT

Learn More

Unified Communications

Voice Solutions including premise, cloud and collaboration tools

Learn More

Integrated Security Solutions

Protecting you and your business

Learn More

Carrier / Cloud

Cloud-hosted phone systems and carrier services

Learn More

Unified truck logo

A technology conversation focused on you