Do Small Businesses Need Phone Systems?

shoretel phoneAre you considering a phone system for your small business? Managing cash flow when you are growing is one of the hardest parts of managing a small business. It can be difficult to prioritize and be smart with your money when there are a lot of moving targets. When it comes to investing in a phone system, most small business owners think about the upfront cost. They are thinking about a capital expenditure model, not a managed services model. We’ll write more about each model in the future. If you’d like to learn more now, we created an infographic to explain the differences. You can download it here.

We install and service phone systems for a lot of big companies, but many people do not know that we also work with new start-ups and small businesses. We have options to equip your office with a new phone system that will fit within your budget. The purpose of this blog is to help you understand the benefits that a phone system can bring to your small business—now that you understand up front cost doesn’t have to be a barrier.

Flexible Options for Answering Calls

ShoreTel is always enhancing its phone systems with new tools to increase your productivity at work, and Unified is the major dealer of ShoreTel phone systems in this Ohio Valley region. One amazing feature is a tool that allows a call to be transferred to your cell phone after a certain number of rings so you never miss an important call. A lot of our clients have said that they love this feature because it helps them get out the door when they are constantly on the go. If you see that the phone is ringing, you can rest assured that it will go to your cell phone after the second ring.

A Record of Important Calls

Another feature that is very popular is the “record a call” feature. With the press of a button you can start recording mid-call so you don’t miss out on details or important information. Once you record the call, you can email it to anyone on your team, including yourself! This is great for when someone calls you with a lot of information. You are able to listen and respond comfortably with the confidence that every detail is being recorded. Then once the call is over, you can listen again to make the proper notes or task out what needs to be done. Once you’re done, you can delete the message easily and get on with your day. The ShoreTel system can be worked from your actual phone or from the accompanying online software.

A Flow for Incoming Calls

It can be stressful to figure out processes in a new company. Who handles leads or customers when they call?  Who handles HR screening for interviews? What do you do when the attendant is away from their desk? A lot of times, small businesses spend a lot of money on an administrative assistant, when they could save time and efficiency by investing in a Managed Services phone system.

Our Managed Services system does not depreciate over time, but you don’t own the phones. We have come up with an option that allows you to have a low monthly rate that does not increase when you upgrade your technology! We also charge you minimal costs for adding an additional phone to your plan, which is a big win when you have a growing company. Many large companies pay a large sum of money every time they add a person to their system, and they have staff just to manage the call system internally.

The more we talk to our clients, the more we understand that as a small business, you can’t afford not to have a phone system. We desire the best for you and your business and want to be a part of your success. Please reach out to us today if you have any questions about our Managed Service offer, and we will help you decide whether a phone system is right for your small business!

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