How well is your Contact Center delivering on the Customer Service you Promise?
If you have a contact center, your main focus is customer service, right? There are lots of ways out there to manage the service provided to your customers. In business, everyone strives to deliver the best, but how do you know if you’re really delivering? You have to measure. You have to look at statistics. You need to know how your customers are being treated on the phone as well as in person. ShoreTel provides a great Contact Center platform and has an interesting blog about retaining customers in a contact center world. We recently reached out to all of our customers that have ShoreTel Contact Center software and invited them to attend our 3 hour training class on the subject. They will learn to use all the tools available to measure their call centers, retrieve and analyze data, monitor activity and more. To read the entire blog from ShoreTel click here.
To learn more about what the ShoreTel Contact Center software can do for you, call us. 502-459-9141.