We are always looking for ways to help our customers and improve their experience when they need us. We revised our web page last month so it’s now mobile device friendly. While revamping the site we created a new page for our customers.
Customer Central is a portal with tools to make using and managing the equipment we provide even easier. The new page has Training Videos with quick tutorials to use for new employees or as a review of features that may make life a little easier. There is a section, Tech Assistance, which will allow our technical staff access to your desktop so they can quickly assist when necessary.
The third section, My Account, gives our customers access their account records. This will let them see open service tickets, past, closed tickets and allow them to submit a service request or ask for a quote in one easy step. We will continue to add new tools and improve on the resources on this page as new ideas and resources become available.
Check out our new Customer Central and sign up to create an account for your company’s equipment. If you have ideas that would help us help you, we’d love to hear from you. Contact us at firstname.lastname@example.org to share your thoughts. We’re here to help.