Managed Services is becoming increasingly popular and a preferred alternative to internal management of network-based services. The ability to off-load IT operations to a managed services provider can greatly increase productivity in other areas. This same methodology can be applied to a company’s voice communications. For many of our newest customers, Unified Technologies assumes an ongoing responsibility for monitoring, managing and problem solving their voice technology through our Managed Voice Services Program, (sometimes referred to as Unified Communications as a Service or UCaaS).
How do I know if Managed Voice Services is right for my business?
Every business needs technology to operate efficiently and effectively. If your IT infrastructure has shifted or changed, managed services may be an optimal route for your business. Perhaps your IT department has decreased in size or your company has experienced recent growth. In the case of company growth, IT resources can quickly become overwhelmed and so the search for a managed services provider begins.
That’s where Unified Technologies comes in. With today’s ever-changing technology, if your organization falls behind or it experiences a significant IT outage, your business could be negatively impacted. If your business is running older technology and an overwhelmed and under-developed IT department, we can help you.
What are the benefits of Managed Voice Services?
A managed services provider will fix issues you didn’t even know your organization had. Unified Technologies is capable of handling your communication-related issues so you can focus on running your business. We proactively manage all IP-based communication solutions, including voice and unified messaging; presence; instant messaging; audio, web, and video conferencing; mobility; and carrier services. Our program engages the appropriate resources to administer and maintain these platforms through a guaranteed program providing specialized means to ensure user adoption of the technology, maximizing benefits for our customers.
With Unified Technologies managing your business’ communications, you will notice a significant rise in operational efficiency as well as a reduced operating cost over time. This way, you can direct your focus to preventing fires, rather than fighting them.
We are confident that our customers gain peace of mind from knowing that their communications are being managed by our trained and certified team. While we manage your business communications, we are able to minimize downtime. This allows the focus to be on running the business and not the technology.
If you have any questions about how we manage our customers’ communications technology, or are curious about the services we offer, download our Managed Services white paper, or contact us. We would be happy to assist you in any way.
