Implementing a new unified communications system is not an easy decision to make. The workplaces of today are constantly shifting and evolving to accommodate the younger generations. The Millennial generation has molded the workforce into a mobile, flexible and agile environment. With all being said, productivity remains the ultimate goal for businesses. The workplace has a much different look than that of even 10 years ago.
Today, unified communications (UC) is now a must-have business initiative instead of a nice-to-have option. Unified communications focuses on making workers more productive. Businesses can empower the new generation with mobile workstations while still maintaining secure communications.
Here are a few points to consider when choosing your UC providers:
- Multiple delivery models – Solution providers should offer multiple offerings. This allows businesses to implement UC the way they want instead of adapting their plans to vendors solutions.
- Optimized for mobile – Almost every UC vendor today offers mobile UC. However, for most solution providers, the mobile solution is a subset of the desktop client and generally has a limited set of features. A “mobile first” solution provides a rich, high-quality experience across a range of mobile operating systems.
- Single experience across devices – When experiences vary between laptops, desktops, mobile devices and operating systems, it creates challenges for workers, especially when some features are available only on select devices. UC should offer a single experience across all devices, empowering workers to achieve the same levels of productivity regardless of their locations or devices.
- Easy-to-use system – Steep learning curves make the process of implementing a new program daunting. Be sure to choose an intuitive solution that workers will be able to utilize quickly and efficiently.
- Strong channel program – The channel is key to the successful implementation of UC to sell the products, and perform the integration work and provide post-sales support.
- Broad range of managed and professional services – Decision makers may want to seek out a professional and managed service to shift resources or to run the UC system on behalf of the company and investments from the premises to the cloud.
- High levels of customer satisfaction – Be sure to seek out solution providers that have long histories of high customer satisfaction scores.
Unified communications is a vital proponent in today’s workforce where mobility and flexibility are key. UC systems lower costs, improve productivity, and create new ways of working and streamlining business processes. If you are in the market for a unified communications system, contact us. Most of the representatives at Unified Technologies have been in the industry for 5-10 years. We know the questions to ask and can make a recommendation that will provide the best design for the your specific business needs.