Unified Technologies would like to introduce another series on our blog. Our first customer spotlight will feature Blue Grass Airport in Lexington, Kentucky. Blue Grass Airport serves over one million passengers each year, and occupies approximately 1,000 acres just across US 60, from Keeneland Race Track. It’s an exciting time as they are preparing for the first Breeders’ Cup held at Keeneland. The airport is anxiously awaiting the crowds that will arrive in late October.
Unified Technologies has been working with Blue Grass Airport since 2011. Blue Grass Airport needed a way for their operator to generate tones when calling any location that had an automated attendant- a more than reasonable request. Unified Technologies’ Tyler Parsons worked with the IT staff at the airport and corrected that situation by installing a small ShoreTel solution behind their older, Nortel PBX, giving the Operator more efficient technology and providing the IT department with VoIP technology. Two years later, as budget allowed, we replaced the entire communications platform with ShoreTel equipment.
Today, the airport is using ShoreTel and its mobility options. “Once we saw how well it worked, we implemented it everywhere. It’s been great for us,” said Dave Heinmiller, Blue Grass Airport IT. “It’s simple to add a phone. It takes less than a minute.”
Dave also uses the Unified Communicator interface, and keeps it docked on his screen. The ease of searching and quickly retrieving contact information from the directory or his Outlook contacts is a big plus for him.
He relies on Unified for support and calls the service team “outstanding.”
“The main thing is the fast service. When I call, they come right out and take care of us. In a word, ‘Prompt’ would best describe it,” he added.
In May, the airport added a LifeSize video conferencing unit to one of their conference rooms as well as 10 cloud subscriptions. Now they can conduct applicant interviews and hold meetings without having to travel.
Unified is proud to partner with Blue Grass Airport. We are always striving to provide the best service for our clients, from start to finish. If you are interested in receiving more information about the services we offer, contact us. We will be happy to assist you.