A new ShoreTel telecommunications platform was installed on Friday the 13th at Norton Community Medical Practice . Thanks to thorough preparation and training, Monday at the busiest Norton practice in the region was uneventful.
“We went live on a brand new system on Friday. It’s Monday and I expected some chaos, but you would never know we’re working with all new equipment. We came out of training and knew exactly what to do. Love the software…don’t even need to pick up the phone.” Cheryl Dunn, Medical Assistant.
It is daunting to think your everyday way of doing things is about to change. But change is good. And if done correctly, can be great. We have 8 Project Managers devoted to training and implementation. Why would you choose to change a major component of your business without making sure your employees receive proper training? It makes all the difference.
