THIS…is why we do what we do.
We love hearing from our customers. Who better to tell our story than someone who has experienced our service first hand? Today we received a wonderful email from our customer, Kovert Hawkins Architects (www.koverthawkins.com), whose ShoreTel system was installed last night. They are a Mac shop, and we are pleased to say that they are loving the ShoreTel Communicator integration with their Mac’s. We’ll let her email speak for itself.
Good Morning Jeff-
I love love love love the new system – Who says you can’t teach old dogs new tricks. Takes a little bit of time, but it is clicking. Now the big decision is to use the new software, which is fanfreakintabulous, or the new phone. I am going to master one and then the other!
As far as your Unified Team (first of all yes they work well together as a group and function without hesitation or apprehension on any facet of the install). My goodness! We couldn’t have asked for better service from start to finish. We got the whole KHA team to your office and your team wowed them with the demo.Then you and Brian worked with us to iron out our Mac obstacles and Kim and Christian were so accommodating. They had their tasks at hand but then went above and beyond setting up each station with headsets, extra cords and moving and rearranging from the original plan. And once we got Time Warner in house the cutover went smoother than anyone expected!!! WAY to go guys!!!
And Andi – You guys have a great team leader in her. Her training dazed and amazed all. And apparently my staff absorbed all she spoke because I have had very few questions today. But for every one that was asked, Andi had a quick response and solution. She doesn’t seemed to be boggled with any scenario we throw at her and she is quick to correct or rework programming to make sure all our KHA needs are met. We are learning the new equipment, but I feel quite confident that once the staff masters the new equipment we will save time and money with this install!
Your staff, from day, one has been very personable, knowledgeable of equipment and software and very informative with all issues. We are glad KHA teamed up with Unified for this upgrade and look forward to a long relationship with all those involved!
Thank you again!
Christy L. Miley,
Office/Human Resources Manager
Kovert Hawkins Architects
630 Walnut Street, Jeffersonville, IN 47130