Faster customer service in call center and overall company impact has been extremely positive.
LEXINGTON, KY – In the health insurance business, customer service, value and trusted relationships are of critical importance. Bluegrass Family Health, a Kentucky-based, not-for-profit offering group health insurance to businesses in Kentucky and Southern Indiana, wanted a unified communications partner that shared their same philosophies.
With a call center that is always ‘on,’ answering members’ questions in a timely manner is essential to providing the best customer service. “We want out members to be able to reach a live person as quickly as possible when they call us during business hours,” says Preston Gorman, Director of Information Technology at Bluegrass Family Health. “And with the ShoreTel system, it is easier and more efficient for us to manage these incoming calls.”
Gorman and his team researched several phone systems on the market before selecting Unified Technologies and the ShoreTel system. “We placed great emphasis on the feedback from Gartner that we received about the phone systems out there now,” explains Gorman. “ShoreTel kept coming up as an impressive company with an even more impressive product in all categories. Also, we were also pleased to work with Unified Technologies on designing and implementing our ShoreTel system. Having a local partner whose team took the time to understand our short and long-term business needs has been extremely valuable.”
Gorman continues, “Unified shares the value that we place on service. They are here when we need them, with phenomenal training and lightning speed follow-up.”
About Unified Technologies
Unified Technologies provides VoIP and networking products and services for customers needing a simple, yet comprehensive, solution for their telecommunications network. The company is a distributor of ShoreTel products, a leading provider of Pure IP unified communications systems. ShoreTel products enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Unified Technologies also works with businesses to integrate web/audio/video conferencing and building security into a communications network. To reach Unified Technologies, please call (502) 459-9141.