LOUISVILLE, KY – Unified Technologies recently partnered with the Louisville-based medical equipment supplier, DRE, to integrate the high-growth company’s two locations, with 75+phones, into a fully scalable VoIP network. Unified Technologies will install a ShoreTel VoIP solution that will work seamlessly with the company’s existing SalesLogix CRM software, while also incorporating the multi-location contact center onto the same, single platform.
DRE provides a combination of durable new and professionally refurbished equipment to medical professionals and facilities. DRE receives calls to their contact center from around the world. The new solution will present complete customer records with each call presented to the agents based on incoming Caller ID. DRE agents will also be able to access the system’s continuously updated log of customer calls, initiate web chats with customers via DRE’s online store and will be able to dial directly from SalesLogix to reach customers immediately.
“The new integrated telecommunications network will not only allow DRE to provide an even greater level of customer service, it has the capability to expand with them as their business continues to grow,” said Scott Diamond, President & CEO of Unified Technologies.
About Unified Technologies
Unified Technologies provides VoIP and networking products and services for customers needing a simple, yet comprehensive, solution for their telecommunications network. The company is a distributor of ShoreTel products, a leading provider of Pure IP unified communications systems. ShoreTel products enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Unified Technologies also works with businesses to integrate web/audio/video conferencing and building security into a communications network. To reach Unified Technologies, please call (502) 459-9141.
