Frankfort Plant Board Powers Up with Unified Technologies to Improve the Customer Experience

LEXINGTON, KY – Unified Technologies recently collaborated with the Frankfort Plant Board, the largest provider of electric, water and fiber optic cable-based telecommunications services for the City of Frankfort and parts of Franklin, Shelby, and Woodford Counties.  The Frankfort Plant Board was looking for a way to provide a better experience for its customers calling in for assistance.  With the ShoreTel solution that Unified Technologies designed and recommended, the plant board will be able to service its customers via telephone call, email or live chatting through the company’s web page.

The Frankfort Plant Board’s customers should experience a higher level of customer service once the new technology is in place.  The statistics and real-time reporting provided by the new software will give the board much needed information so that any concerns about hold times or challenges reaching a live person will be eliminated.  The new solution is also very easy to manage and will allow a quick change in call routing and handling as outages and emergencies arise.

“We understand the importance of excellence in customer service and took time to evaluate every aspect of the Plant Board’s call structure to design a solution that would elevate the current level of service provided to their customers,” said Scott Diamond, President & CEO of Unified Technologies.  “We’re thrilled to be partnering with the Plant Board.”

About Unified Technologies

Unified Technologies provides VoIP and networking products and services for customers needing a simple, yet comprehensive, solution for their telecommunications network. The company is a distributor of ShoreTel  products, a leading provider of Pure IP unified communications systems. ShoreTel products enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Unified Technologies also works with businesses to integrate web/audio/video conferencing and building security into a communications network. To reach Unified Technologies, please call (859) 219-1203.

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