Unified Technologies’ Completes ShoreTel Implementation at Kentucky’s 2nd Largest Credit Union

After thoroughly evaluating communication solutions from ShoreTel, Cisco, and Avaya; Kentucky’s 2nd largest credit union, Commonwealth Credit Union, awarded Unified Technologies a contract to replace their Avaya platform with the ShoreTel IP Platform.  Following several months of information gathering, planning, and project management; the new solution was implemented and has been operational for over a month now.

Anne Burgess, CIO of Commonwealth Credit Union, sums up the entire project the best…

“Due to the nature of our business, we knew a smooth project implementation was key to the overall success of this project. Unified Technologies did an excellent job of listening and understanding the criticality of this project to our overall business.  Their planning of the implementation and the level of detail in their project plan was exceptional.   The project was well implemented and was seamless to our employees and Credit Union members.  I have received nothing but good comments about the new system and our employees love the ease of use and the system’s advanced functionality.  From my perspective, Shoretel provides all the features we currently need and the ability to add additional functionality as required in the future…and Unified Technologies provides the technical expertise that is critical to ensure successful project outcome.

For more information on ShoreTel or to find out how Unified Technologies can assist you in your communications project, please contact:

Brian Borgman • 502.708.3335 • bborgman@unified-team.com

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