ShoreTel Receives Nemertes Research PilotHouse Top Provider Award for IP Telephony for Eighth Year in a Row

ShoreTel Receives Nemertes Research PilotHouse Top Provider Award for IP Telephony for Eighth Year in a Row

SUNNYVALE, Calif., Aug 02, 2011 (BUSINESS WIRE) — ShoreTel(R) SHOR +0.46% , the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), today announced that, for the eighth year in a row, it has received the highest ratings for IP telephony products from IT decision makers in the Nemertes Research annual PilotHouse Awards report.

The high ratings earned ShoreTel the Nemertes PilotHouse Award for Top IP Telephony Provider among Market Challengers. Nemertes, an independent research firm based in Illinois, received ratings for 22 IP telephony vendors and determined the award solely on the views and experiences of more than 2,000 actual users of IP telephony systems.

ShoreTel’s overall score of 4.32, was above all vendors examined.

Customers rated their providers on a scale of 1 to 5 in the following categories: Technology, Customer Service, and Value. ShoreTel scored above a 4 rating in all categories. Nemertes analysts also conducted in-depth conversations with a subset of IP telephony decision-makers to understand the reasons behind the results.

— Technology: Technology ratings examine how customers view sophistication, features and implementation of the product. ShoreTel received a rating of 4.18 for technology. The report states, “ShoreTel has kept pace with technology innovation, invested in and integrated mobility into its platform through its Agito acquisition, and provides the integrated UC functionality including conferencing and high-quality desktop video that its IP telephony customers want.”

— Customer Service: Customer-service ratings look at technical support, responsiveness to deployment issues, sales support and general customer care. ShoreTel received a 4.18 rating for customer service, surpassing last year’s score of 4.10, with the report noting that ShoreTel has built its brand on solid customer service.

— Value: The value rating measures what customers think about what they get for their money. With a score of 4.65, ShoreTel received the highest score of all the IP telephony vendors in any market category. The report cites IT professionals feel the solution is affordable and easy to implement and operate. Respondents told Nemertes they “get a good bang for their buck” and the IT director of a midsize transportation company said plainly, “I like the simplicity.”

“What makes ShoreTel successful is our focus on clear product differentiation, low total cost of ownership and our commitment to continuously improving customer satisfaction. Adding new capabilities such as mobility to drive new revenue streams, product simplicity and quality shows our focus on Brilliant Simplicity is working. We are honored to win this award for the eighth year running as this demonstrates that we continue to deliver on these promises.”

– Peter Blackmore, CEO, ShoreTel

“For the unprecedented eighth straight year, ShoreTel claims the top prize in IP telephony. ShoreTel obviously is doing something right; no vendor ever has consistently won the same category multiple years as ShoreTel has in IP telephony.”

Unified Technologies Celebrates 2nd Year; Expects to Reach $10M in Sales in 2011

Unified Technologies Celebrates 2nd Year; Expects to Reach $10M in Sales in 2011 – a Projected 200% Year-Over-Year Increase Company Provides VoIP and Security and Structured Cabling Products and Services to More than 350 Clients in Region

LOUISVILLE, Ky. – Unified Technologies celebrated its second anniversary in June with two successful years under its belt and is entering its third year with a growth projection of 200 percent. In 2010, the company had $5.2 million in sales and in the first quarter alone of 2011, Unified Technologies had reached $3.4 million in sales. Scott Diamond, Unified Technologies president and chief executive officer, expects the company to reach $10 million in total sales for 2011.

Unified Technologies started in June, 2009 with 27 employees – all with previous experience in the area’s telecommunications industry. The company is employee-owned and now has 36 employees and offices in Louisville and Lexington.

One of the Fastest Growing ShoreTel Partners

Unified Technologies has an exclusive resale relationship with IP business communications leader, ShoreTel (NASDAQ: SHOR), selling its voice, data and messaging products. In 2010, Unified Technologies was one of the fastest growing ShoreTel partners nationwide, and ranked #12 in ShoreTel’s Circle of Excellence for its revenue and customer satisfaction. In 2011, Unified Technologies received the #4 ranking in ShoreTel’s Circle of Excellence as a top reseller.

“From day one, we knew that we wanted to offer our customers ShoreTel products, as they are truly the best-in-class communications systems on the market today,” says Diamond. “We are extremely proud that our partnership has ‘led’ us to becoming #12 in 2010. And, even more exciting, #4 in 2011!”

Chuck Krogman, vice president of Channel Development with ShoreTel, credits the successful partnership with Unified Technologies to “the complete commitment of service to the customer that everyone at Unified Technologies exemplifies.” Krogman continues, “This is a seasoned team of individuals – from the executive staff to the install team. And they look to overachieve for their customers at every level.”

Diamond also explains that the decision to become an exclusive ShoreTel partner was because of the product’s simplicity, while at the same time providing the most powerful real-time communications platform available in the industry today. Diamond explains, “Our customers love ‘brilliant simplicity’ of the ShoreTel products. The communications systems are easy to use and integrate seamlessly with today’s technologies. We can integrate desk phones with iPhones, or security systems with smartphone video. The possibilities are really amazing and definitely individualized to each of our customers and their business needs.”

Unified Technologies Grows to 350 Customers in 21 States and Canada

Unified Technologies’ fast growth has primarily been driven from its customer base in the Kentucky and Southern Indiana region. The company is headquartered in Louisville, Kentucky. However, Unified Technologies has supported its customers with installations and communications systems in 21 states and Canada.

“We know that our success is a direct result of the personal relationship that we have with each and every one of our clients,” says Diamond. “What makes us different is our exhaustive analysis of a client’s business – their internal and external communication flows, their customer make-up, their internal motivators, industry reviews, etc. We dive deep into all of these items before we develop a phone and communications networking solution for them. We want to create a system that allows our customers to worry less about their communications and more about making their own business as successful as they can.”

Unified Technologies Credits Growth to Increasing Need for Customer Mobility

Diamond believes that the need for the products and services that Unified Technologies provides its customers are in such high demand because of the changing corporate office environment. “Everyone is on the move right now,” says Diamond. “No longer are employees sitting at desks all day long waiting for their phones to ring. Our customers are out and about and using many different types and forms of communication devices for their news, to talk to their own clients and to communicate instantaneously. What we have been able to succeed at is understanding what each of our customer’s mobility needs are and make sure that they are connected in real-time. So, whether they are sitting at their desk or on their way to their next appointment, they are not going to miss that important phone call or critical message.”
For more information about Unified Technologies, please visit

About Unified Technologies

Unified Technologies provides VoIP and networking products and services for customers needing a simple, yet comprehensive, solution for their telecommunications network. The company is a value-added reseller of ShoreTel products, a leading provider of pure IP unified communications systems. ShoreTel products enable companies of any size to seamlessly integrate all communications-voice, data, messaging-with their business processes. Unified Technologies also works with businesses to integrate Web/audio/video conferencing and building security into a communications network. To reach Unified Technologies, please call (502) 459-9141.

Unified Technologies presents at 2011 Annual KALFA Conference & Exhibition

Following an invitation by Executive Director of Kentucky Assisted Living Facilities Association (KALFA), Chet Mitchell, Unified Technologies presented to the attendees of the 2011 Annual KALFA Conference & Exhibition.  Unified was asked to present on Innovative Products that Increase the Bottom Line.  The conference was held on May 18, 2011 at the Hurstbourne Holiday Inn & Conference Center.

Unified Technologies’ Vice President of Sales, Robb Bashore and Sales Consultant, Todd Doyle; spoke to the group about how choosing the wrong partner for innovative products can actually hurt your bottom line.  However, choosing the right partner to help your organization can have rippling positive effects for years to come.

Bashore and Doyle shared with the audience how important it is to understand your total cost of ownership regarding technology products and examining that cost over a 5 – 10 year period.  They went on to emphasize how important it is to be sure any new technology product introduced to employees will be easily adopted and embraced by those employees.  Equally important is the feedback from the provider’s customer base regarding the company and the technology they’re representing.

Bashore shared how Unified Technologies’ customers rave about their ShoreTel Communications System and how easily it has been adopted into our customers’ environments due to the simplicity of the technology for the end users.   Bashore also shared how Unified Technologies’ Surveillance and Structured Cabling division is helping organizations protect their property and give proper access to the appropriate individuals based on the pre-set criteria.

Bashore also explained how important it is for technology partners to use their own engineers vs. sub-contracting through another provider.  Additionally, he explained how critical it is that those engineers are also trained and certified on the given products they are installing and supporting.  By adhering to both of these principles, technology partners will have the flexibility to respond to customers’ needs in a more timely and efficient manner.

KALFA is the only organization in the Commonwealth of Kentucky solely dedicated to representing assisted living and other senior housing communities throughout the state.  KALFA is the Kentucky affiliate of the Assisted Living Federation of America.

For additional information, please contact:  Todd Doyle at 502.708.3332 or

Unified Technologies’ Completes ShoreTel Implementation at Kentucky’s 2nd Largest Credit Union

After thoroughly evaluating communication solutions from ShoreTel, Cisco, and Avaya; Kentucky’s 2nd largest credit union, Commonwealth Credit Union, awarded Unified Technologies a contract to replace their Avaya platform with the ShoreTel IP Platform.  Following several months of information gathering, planning, and project management; the new solution was implemented and has been operational for over a month now.

Anne Burgess, CIO of Commonwealth Credit Union, sums up the entire project the best…

“Due to the nature of our business, we knew a smooth project implementation was key to the overall success of this project. Unified Technologies did an excellent job of listening and understanding the criticality of this project to our overall business.  Their planning of the implementation and the level of detail in their project plan was exceptional.   The project was well implemented and was seamless to our employees and Credit Union members.  I have received nothing but good comments about the new system and our employees love the ease of use and the system’s advanced functionality.  From my perspective, Shoretel provides all the features we currently need and the ability to add additional functionality as required in the future…and Unified Technologies provides the technical expertise that is critical to ensure successful project outcome.

For more information on ShoreTel or to find out how Unified Technologies can assist you in your communications project, please contact:

Brian Borgman • 502.708.3335 •

Unified Technologies’ June VoIP Seminars

Join the Unified Team for our bi-monthly VoIP seminar (featuring the ShoreTel Platform) on Wed., June 15th (Louisville, KY) or Thurs., June 16th (Lexington, KY).  Below is past attendee feedback and general information on our upcoming June seminar.  For additional information or to reserve your seat, please click on one of the button links below.  As always, our seminars are free but they do require a reservation; as we provide lunch for all attendees.

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What others are saying about our VoIP seminars…

Scott Wilson – Stites & Harbison… “The simplicity of the seminar really helped us through the buying process.”

Bobby Bailey – Louisville Geek… “Concise, relevant and presented in layman’s terms…That’s how Unified gets the VoIP message across.  This seminar respects your schedule by getting you the info you need in a timely fashion.”

Bobb Snip – Sacred Heart Schools… “The seminar really helped us understand VoIP and how simple it would be for us to manage.”

Jeff Collins – Lantech…“We spent 6 months researching and comparing VoIP solutions before deciding on a partner.  The Unified Technologies seminar was a key tool in educating us.”

Duane Hellums – Galen College…“I appreciated listening to a varied level of speaker, from corporate to sales and to the lower-level engineering discussions…as well as having other companies there that could speak to specific capabilities or specialized cases.” 

Duane Ray – Van Zandt, Emerich, & Cary… “The VoIP seminar helped us determine the parameters of our VoIP project.  It was great to get feedback from some of the Unified’s other customers who had already gone through the decision-making process and implementation of a new VoIP platform in their own businesses.”

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Unified Technologies’ VoIP Seminar Details…

WHO: Anyone interested in VoIP technology

WHAT: Overview, demo, and panel discussion on VoIP technologies…free lunch as well!

WHEN: Louisville, KY – Wednesday, June 15th from 11:00am – 1:30pm.  Lexington, KY – Thursday, June 16th from 11:00am – 1:30pm.

WHERE: Louisville, KY – Sam Swope Scout Center at 12001 Sycamore Station Place   Louisville, KY.  Lexington, KY – Lexington Country Club 2550 Paris Pike Lexington, KY.

If you have any questions or need additional information, please contact our office at 502.459.9141.