Unified Technologies is seeking qualified individuals to add to the Unified Team. Below are the careers we are currently hiring for the following positions:
Account Executive (Unified Technologies, LLC.)
Location: Louisville, KY, United States
Department: ShoreTel Partner Openings
Apply for this position Type: Full-Time
We are looking to round out our sales team this year with an additional account executive who shares a similar passion of building the business by providing the highest level of customer satisfaction available in the industry today.
Who are we:
The Unified Team is a Gold Certified Top 5 ShoreTel partner located in the heart of the Bluegrass state – the beautiful Louisville and Lexington, Kentucky region. We are a group of 40 committed individuals who work toward a common goal of providing the highest level of customer service to our clients. Recently ranked the #4 ShoreTel Circle of Excellence partner worldwide, with a 95%+ customer service excellence score, the Unified Team provides unparalleled service to our customers and as a result, our company is growing at a recognized pace. Being located in a part-Midwestern, part-Southern part of the country, we provide a tremendously family-oriented environment for our employees. We love what we do, we have fun, and we care – about each other and about our clients. Along with ShoreTel, Unified Technologies offers other solutions such as: infrastructure, security, surveillance, video conferencing, wireless, carrier services, and a host of other communication related solutions.
What you need to be considered:
- Self-motivated, goal-oriented, and detail-oriented personality traits
- Proven sales success starting from prospecting throughout the entire sales process
- Strong written, verbal and presentation skills
- Strong computer skills
- Solid relationship builder
- Good business sense and the ability to communicate with the C-Level customer
What would be considered a plus on your resume (not a requirement):
- 3-5 years of experience selling phone and business solutions, not phone systems
- Previous experience in ShoreTel , Cisco or VoIP in general is a plus
- At least 2 years of your experience must have been in Kentucky or surrounding markets
- Industry knowledge and understanding of the benefits of various solutions (PBX, VOIP or IP PBX)
What you’ll be doing at Unified:
- Building your future with a top-ranked ShoreTel partner and a well-recognized local, regional and international industry leader
- Finding and following up with prospects; telemarketing, cold calling, networking, after hours events, et cetera
- Reporting weekly on activity and pipeline
- Build and maintain relationships with contacts and lead sources
What’s in it for you:
- A team that understands what tools you need to be successful and the resources to provide them
- Aggressively ramped compensation plan to uncapped commissions
- Full benefits package
- An operations and senior management team that shares the same goals and passion as the sales team
- Being part of a stable, growing company that knows the meaning of employee and customer loyalty
Technical Engineer (Unified Technologies, LLC.)
Location: Louisville, KY, United States
Department: ShoreTel Partner Openings
Apply for this position Type: Full-Time
Senior Field Engineers to install and maintain ShoreTel VoIP systems and SIP gateways. Also provide level 2 support to other engineers and work with customers’ IT staff on integration of ShoreTel VoIP systems into the existing network Infrastructure.
Who are we:
The Unified Team is a Gold Certified, Top 5 ShoreTel partner located in the heart of the Bluegrass state – the beautiful Louisville and Lexington, Kentucky region. We are a group of 40 committed individuals who work toward a common goal of providing the highest level of customer service to our clients. Recently ranked the #4 ShoreTel Circle of Excellence partner worldwide, with a 95%+ customer service excellence score, the Unified Team provides unparalleled service to our customers and as a result, our company is growing at a recognized pace. Being located in a part-Midwestern, part-Southern part of the country, we provide a tremendously family-oriented environment for our employees. We love what we do, we have fun, and we care – about each other and about our clients. Along with ShoreTel, Unified Technologies offers other solutions such as infrastructure, security, surveillance, video conferencing, wireless, carrier services, and a host of other communication related solutions.
Position Summary:
We are looking to expand our operations team this year with two additional engineers who share a similar passion of building the business by providing the highest level of customer satisfaction available in the industry today. The positions available are for a Senior Field Engineers to install and maintain ShoreTel VoIP systems and SIP gateways. Also provide level 2 support to other engineers and work with customers’ IT staff on integration of ShoreTel VoIP systems into the existing network Infrastructure.
What you will be doing at Unified:
- Install and configure ShoreTel VOIP systems
- Install and configure VOIP gateways, including Audio code, IVR, and Third party ShoreTel applications
- Troubleshoot and resolve voice and data network issues to resolution
- Assist sales team with technical and network pre-sales questions
- Monitor system performance and implement performance tuning
- Document network problems and resolution for future reference
- Provides expert level support for other field engineers and customers
What you need to be considered:
- Hands-on experience with Wide Area Network technologies, including T1 circuits, point-to-point, and MPLS configurations
- Ability to work independently while being conscious of how your work interacts with that of others
- Ability to participate in multiple projects simultaneously and prioritize effectively
- Maintains current technical knowledge
- Maintains quality service by following organization standards and direction from manager
- Excellent customer service skills both internally and externally
- Ability to take ownership of complex issues
- Ability to handle escalations and small projects with minimal supervision
Soft Skills Considerations:
- Ability to write detailed documentation and train others
- Good verbal and written communications
- Ability to interact with all levels of staff and management
- Ability to solve problems quickly and completely; superior analytical problem-solving skills; adept at root-cause analysis and mitigation
- Takes initiative and is proactive and not reactive
- Must work well in a team environment
It will be a plus if you have any of the following:
- One or more of the following systems would be a plus: ShoreTel basic, Advanced, ECC certifications
- Any SIP media gateway experience a plus
- Desired certifications: MCITP, CCNA, CCNP, CCIE
- Systems: Windows, Cisco, Linux, Novell
- Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, SIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS
What’s in it for you:
- Being part of a stable, growing company that knows the meaning of employee and customer loyalty
- A Competitive compensation
- Full benefits package
- Relocation package available
