Careers - UNIFIED TECHNOLOGIES | UNIFIED TECHNOLOGIES

Unified Technologies is seeking qualified individuals to add to the Unified Team. Below are the careers we are currently hiring for the following positions:

Project Manager (Unified Technologies, LLC)

Who are we:
The Unified Team is a Gold Certified Top 5 ShoreTel partner located in the heart of the Bluegrass state – the beautiful Louisville and Lexington, Kentucky region. We are a group of 40 committed individuals who work toward a common goal of providing the highest level of customer service to our clients. Recently ranked the #4 ShoreTel Circle of Excellence partner worldwide, with a 95%+ customer service excellence score, the Unified Team provides unparalleled service to our customers and as a result, our company is growing at a recognized pace. Being located in a part-Midwestern, part-Southern part of the country, we provide a tremendously family-oriented environment for our employees. We love what we do, we have fun, and we care – about each other and about our clients. Along with ShoreTel, Unified Technologies offers other solutions such as: infrastructure, security, surveillance, video conferencing, wireless, carrier services, and a host of other communication related solutions.

What you need to be considered:

Self-motivated, goal-oriented, and detail-oriented personality traits
Strong written, verbal and presentation skills
Strong computer skills
Ability to work independently while being conscious of how your work interacts with that of others
Ability to participate in multiple projects simultaneously and prioritize effectively
Ability to write detailed documentation and train others
Maintains current technical knowledge
Maintains quality service by following organization standards and direction from manager
Excellent customer service skills both internally and externally
Ability to take ownership of complex issues
Must be proficient in Excel, Word, and Powerpoint

What you’ll be doing:

Work start to finish with clients to review business needs and design solutions to meet their needs
Create Installation Timelines for new client installations
Complete Programming of ShoreTel system
Communicate and coordinate installation dates with Telco carriers
Work with technicians during installation and cutover of new phone system
Report trouble tickets with carriers and communicate status updates to clients
Conduct Training for End Users on use of ShoreTel phone and Desktop Software Tool
Provide follow-up\on-going training for existing customers
Work on Tier 1 & Tier 2 Support needs
Create customized documents for training

What would be considered a plus on your resume (not a requirement):

3-5 years of experience in the industry
Previous experience in ShoreTel , Cisco or VoIP
Experience with Project and Visio
Experience as a Support Role\ Help Desk representative or any IT\Networking Experience

Account Executive (Unified Technologies, LLC.)

Location: Louisville, KY, United States
Department: ShoreTel Partner Openings
Apply for this position Type: Full-Time

We are looking to round out our sales team this year with an additional account executive who shares a similar passion of building the business by providing the highest level of customer satisfaction available in the industry today.

Self-motivated, goal-oriented, and detail-oriented personality traits
Proven sales success starting from prospecting throughout the entire sales process
Strong written, verbal and presentation skills
Strong computer skills
Solid relationship builder
Good business sense and the ability to communicate with the C-Level customer

What would be considered a plus on your resume (not a requirement):

3-5 years of experience selling phone and business solutions, not phone systems
Previous experience in ShoreTel , Cisco or VoIP in general is a plus
At least 2 years of your experience must have been in Kentucky or surrounding markets
Industry knowledge and understanding of the benefits of various solutions (PBX, VOIP or IP PBX)

What you’ll be doing at Unified:

Building your future with a top-ranked ShoreTel partner and a well-recognized local, regional and international industry leader
Finding and following up with prospects; telemarketing, cold calling, networking, after hours events, et cetera
Reporting weekly on activity and pipeline
Build and maintain relationships with contacts and lead sources

What’s in it for you:

A team that understands what tools you need to be successful and the resources to provide them
Aggressively ramped compensation plan to uncapped commissions
Full benefits package
An operations and senior management team that shares the same goals and passion as the sales team
Being part of a stable, growing company that knows the meaning of employee and customer loyalty

Technical Engineer (Unified Technologies, LLC.)

Location: Louisville, KY, United States
Department: ShoreTel Partner Openings
Apply for this position Type: Full-Time

Senior Field Engineers to install and maintain ShoreTel VoIP systems and SIP gateways. Also provide level 2 support to other engineers and work with customers’ IT staff on integration of ShoreTel VoIP systems into the existing network Infrastructure.

Who are we:
The Unified Team is a Gold Certified, Top 5 ShoreTel partner located in the heart of the Bluegrass state – the beautiful Louisville and Lexington, Kentucky region. We are a group of 40 committed individuals who work toward a common goal of providing the highest level of customer service to our clients. Recently ranked the #4 ShoreTel Circle of Excellence partner worldwide, with a 95%+ customer service excellence score, the Unified Team provides unparalleled service to our customers and as a result, our company is growing at a recognized pace. Being located in a part-Midwestern, part-Southern part of the country, we provide a tremendously family-oriented environment for our employees. We love what we do, we have fun, and we care – about each other and about our clients. Along with ShoreTel, Unified Technologies offers other solutions such as infrastructure, security, surveillance, video conferencing, wireless, carrier services, and a host of other communication related solutions.

Position Summary:
We are looking to expand our operations team this year with two additional engineers who share a similar passion of building the business by providing the highest level of customer satisfaction available in the industry today. The positions available are for a Senior Field Engineers to install and maintain ShoreTel VoIP systems and SIP gateways. Also provide level 2 support to other engineers and work with customers’ IT staff on integration of ShoreTel VoIP systems into the existing network Infrastructure.

What you will be doing at Unified:

Install and configure ShoreTel VOIP systems
Install and configure VOIP gateways, including Audio code, IVR, and Third party ShoreTel applications
Troubleshoot and resolve voice and data network issues to resolution
Assist sales team with technical and network pre-sales questions
Monitor system performance and implement performance tuning
Document network problems and resolution for future reference
Provides expert level support for other field engineers and customers

What you need to be considered:

Hands-on experience with Wide Area Network technologies, including T1 circuits, point-to-point, and MPLS configurations
Ability to work independently while being conscious of how your work interacts with that of others
Ability to participate in multiple projects simultaneously and prioritize effectively
Maintains current technical knowledge
Maintains quality service by following organization standards and direction from manager
Excellent customer service skills both internally and externally
Ability to take ownership of complex issues
Ability to handle escalations and small projects with minimal supervision

Soft Skills Considerations:

Ability to write detailed documentation and train others
Good verbal and written communications
Ability to interact with all levels of staff and management
Ability to solve problems quickly and completely; superior analytical problem-solving skills; adept at root-cause analysis and mitigation
Takes initiative and is proactive and not reactive
Must work well in a team environment

It will be a plus if you have any of the following:

One or more of the following systems would be a plus: ShoreTel basic, Advanced, ECC certifications
Any SIP media gateway experience a plus
Desired certifications: MCITP, CCNA, CCNP, CCIE
Systems: Windows, Cisco, Linux, Novell
Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, SIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS

What’s in it for you:

Being part of a stable, growing company that knows the meaning of employee and customer loyalty
A Competitive compensation
Full benefits package
Relocation package available

If you would like more information about starting a career at Unified Technologies, Please fill out the information below and someone from our Human Resources Department will contact you shortly.