Our Blog - UNIFIED TECHNOLOGIES | UNIFIED TECHNOLOGIES

Happy Customers Make Our Day!

We love hearing from our customers. We just received this nice email from our contact at Your Community Bank. We installed a ShoreTel system networked across their 21 locations in August of last year. Check out our video featuring YCB here. The team at YCB was great to work with and the installation went well in large part to their cooperation and planning.

It’s been nearly a year since we chose to Partner with you and your Unified Team, and we couldn’t be any happier with our decision. Deciding between a Cisco or Shoretel solution wasn’t initially easy, but with each passing day we realize we made the correct decision. Thanks again to you and your team.

Thanks,

Anthony
AVP, IT Manager
Your Community Bank

Posted on May 10, 2013 by admin | Posted in Client Testimonials, Communications, Pressroom, Recent News | Leave a comment

Derby Connections – 6 Degrees or Less?

Another Derby week is in the books. Hopefully you had a chance to take part in some of the festivities or visit Churchill Downs at least once during the week.

They say there is 6 degrees of separation between any two people. We in Kentucky think it’s much less than that. And when you live and work in the heart of the Bluegrass State, you almost always have a connection to the horses. As we attended or watched the festivities on TV we couldn’t help but notice how many of our customers were involved in some way with the events of the week.

There is a great possibility that some of the horses that raced this weekend were bred right here in Kentucky at Darley Stables, where our team installed a ShoreTel system 2 years ago. Also, our longtime customer, Thoroughbred Training Center was mentioned several times in the media last week as one of the premier training facilities for racehorses. Similarly, our friends at Rood & Riddle Equine Hospital received recognition for their care of horses needing extra attention due to injury or illness. Wickliffe Pharmacy caters to the horse industry and we’re sure they were very busy last week as well.

As we were placing our bets, we couldn’t help but look down and smile as we used information from the Daily Racing Form, distributed by Louisville News, who we literally picked up as a partner and customer just last week!

And, as we looked to the sky, flying high over Churchill Downs racetrack was our recent customer, KESA, proudly displaying their logo behind a plane.

If we take it out a degree we can bet that our newest ShoreTel customer Z Salon and Spa was busy matching hats with hairdo’s for many of the ladies attending the Oaks and Derby. Our customer, TARC, shuttled thousands to and from the track and The Blue Grass Airport surely accommodated many travelers into the state. Atlantic Aviation was busying fueling hundreds of private planes at Standiford Airport.

We know orders with BlueFin Seafood and Creation Gardens in the weeks leading up to the Derby and would not be surprised if WTVQ in Lexington covered many of the races and events of the week. The Kentucky Chamber and GLI were certainly busy hosting guests throughout the events as well.

It’s an honor for our team at Unified Technologies to work with all of our great partners. Congratulations to all on another successful Derby season, and for representing the Bluegrass State so well!

Did you have a connection to the Derby? If so, we’d love to hear from you. Contact us on facebook to share your story.

Posted on May 7, 2013 by admin | Posted in Client Testimonials, Miscellaneous, Pressroom, Recent News | Leave a comment

And They’re Off!

We are very proud to announce that we’ve just partnered with Louisville News to design an communications solution for their business. Louisville News is the exclusive Louisville distributor of the Daily Racing Form, tip sheets and programs for our region’s vibrant horse-racing industry. They are the exclusive provider of thoroughbred racing publications for Kentucky Oaks and Kentucky Derby for merchants in and around the Louisville area.

And they may have the coolest mission statement ever –

“Kentucky’s chief export every May is excitement – and it’s with true Kentucky pride that we serve you.”

Well said. And we at Unified are excited to work with you and will show you that we too take pride in the service we deliver.

Posted on May 3, 2013 by admin | Posted in Carrier Services, Communications, Miscellaneous, Recent News | Leave a comment

A Derby Princess in the Family

It’s springtime in Louisville. The cold weather is finally behind us, for the most part, and all thoughts turn to Derby. With the upcoming Derby events, we wanted to take a chance to congratulate our own Chelsea Diamond. (Chelsea is Scott Diamond’s daughter.)

Chelsea is one of the five Derby princesses selected to represent Louisville in this year’s Royal Court. Chelsea is a junior at Transylvania University in Lexington and is an accomplished student and athlete. During her reign as a Derby princess, she has over 70 events to attend and many of them will be coming up in the next week. Chelsea was on television this past Saturday with the other princesses as they launched the start of Thunder Over Louisville, and she will continue to be in the media, giving interviews and attending Derby events around the State over the next week. We could not be more proud of Chelsea as she represents our State. What a wonderful young woman…and now princess!

Posted on April 26, 2013 by admin | Posted in Communications, Pressroom, Recent News, Uncategorized | Leave a comment

In a Perfect World

In a perfect world our process works, well, perfectly. We pride ourselves on discovering everything we can about a customer’s business, work with each department individually, program and train thoroughly and then install a system that will, hopefully, make the business better and the employees happier and more productive. The whole process requires time and we like to have at least a month to complete it.

That’s in a perfect world. Sometimes though, things happen and we need to move quickly through the process. The bottom line is that we will try to do whatever we can to help a customer. Over the last month we’ve had two situations where we met with the customer, ordered, programmed, trained and installed a new system in the course of a few days. Not always ideal, but our dedicated employees seem to thrive in crisis mode.

Z Salon had trouble a few weeks ago with their older NEC system. They were in a bind and needed something done immediately so their business would not suffer. They called on Monday. We jumped in, quickly took stock of the situation, recommended, programmed and installed a new ShoreTel system over the next weekend.

A few weeks later we met with Fenley Real Estates. Same sort of issues…Same results. In this case, Fenley had an older Nortel system where the Call Pilot Voicemail had suddenly died. They had a received pretty pricey quote from their previous provider to refurbish the Call Pilot. But why throw money into old technology? Fortunately, we were able to work with them-quickly- to upgrade their 50 office suites with a new ShoreTel VoIP system. Our dedicated operations staff, already booked with upcoming installations, worked over another weekend to make sure Fenley did not miss a call or a message.

Here is a wonderful note of confidence that we received from Deborah Hawthorne at Fenley Real Estate.

“I wanted to send a note of thanks to your entire team at Unified Technologies for the effort that went into the installation of our new phone system at Fenley Office Suites at Brownsboro. Each of your employees went above and beyond to get system up and running for us in a very short period of time. Everyone performed their roles with professionalism and excellence. Ashley Easton did a superb job with the project coordination and programming which made everything run smoothly and the transition almost seamless to our clients. We look forward to our continued business relationship with Unified Technologies.”

Deborah F Hawthorne

Fenley Real Estate

Thank you, Deborah! We are looking forward to a great partnership with your team in the future. And from the CFO – Lynda Wilbourn

Thanks Mike. Your team has been fantastic!

Posted on April 25, 2013 by admin | Posted in Client Testimonials, Miscellaneous, Pressroom, Recent News, Security & Structured Wiring | Leave a comment

Unified invited to join GLI’s High Impact Portfolio

After meeting with Unified Technologies last week and hearing the story of our past 3 ½ years of success in the region, Managing Director Lisa M. Bajorinas extended an invitation for Unified to join GLI’s High Impact Group. Lisa was impressed with our 2013 “Grow the Beast” campaign and positive employee culture. We were recognized at the High Impact Showcase last night at the Frazier Museum in Louisville. We are excited and honored by this opportunity to participate with other “high impact” players in the Louisville area, many of whom are our customers and business partners.

GLI’s High Impact Portfolio is a collection of the fastest growing companies locally headquartered in our region. They’re adding the bulk of new, sustainable jobs and are a powerful economic force underpinning the high quality of life we enjoy.

GLI’s EnterpriseCorp – High Impact Program
The High Impact program strives to nurture the prosperity of Greater Louisville’s growth businesses. The High Impact Program is a public/private partnership, funded by Louisville Metro Government and administered by Greater Louisville Inc. through its EnterpriseCorp, which identifies and serves fast growth companies, companies with the potential for fast growth and those companies that enable growth in others. This program focuses on companies of these types headquartered in Louisville that have a disproportionately higher impact on the metro area economy. For more information www.HighImpactLouisville.com

Posted on April 19, 2013 by admin | Posted in Miscellaneous, Pressroom, Recent News | Leave a comment

Welcome KESA, Fenley, Z Salon, Eclipse Bank, Health First, ElderServe, PCA Pharmacy and Daymar College

We have had quite a first quarter – our best quarter EVER as a matter of fact! We are excited to welcome many, many new customers that have recently joined the Unified Technologies family. Our team has been busy installing and training teams at Eclipse Bank as well as helping Z Salon with an emergency last-minute system cut-over two weekends ago following the crash of an outdated NEC system.

Our awesome team has put in some long hours lately, and worked many weekends, but we LOVE it! We are here to help our customers succeed, and to allow them the opportunity to know that their phone system can and should operate seamlessly without interrupting their business.

Thank you to each and every new customer for placing your trust in us! We could not do what we do best without you!

Posted on April 18, 2013 by admin | Posted in Miscellaneous, Pressroom, Recent News | Leave a comment

Is Your Phone an Artifact?

I often think about that great line from Ferris Bueller back in 1986:

Wonder what Ferris would say about technology today. Talk about moving fast. Yesterday I got an email from a friend who shared something her grandson wrote in school. He’s a second grader. The subject was “Artifacts”.

Some of my friends have toddlers under the age of 2. Those babies pick up an iphone or tablet and immediately slide their tiny fingers to open apps designed just for them.

Today’s college graduates are using the same tools. They expect to do business in a fast paced highly technical world. It’s hard to keep up with all the changes and latest software revisions on everything from tablets to laptops to phones. It’s dizzying to keep a mobile phone or laptop current. Not to mention business telephone systems. Today’s businesses can no longer afford to sit back and wait for the next best thing. There are too many choices today that can greatly improve how you do business.

Fortunately, the ShoreTel platform, introduced in 1996 is constantly evolving with technology. With new software releases every year, a ShoreTel system purchased 5 years ago can handle the latest technological advances of today. Want to use your iphone or droid to answer calls placed to your business line? You can do that. Want to participate or lead a webinar from your ipad? No problem. You have to look into the possibilities for your business. The technology could save you thousands of dollars and give you hours of added productivity. Think you can’t afford to? You can’t afford not to.

As the little boy’s school report states… phones can become artifacts quickly! We can make sure you don’t miss a thing when it comes to choosing the best communications system and features for your business. It’s what we do…every day.

Posted on March 11, 2013 by admin | Posted in Communications, Pressroom, Recent News, Uncategorized | Leave a comment

Harrison Memorial Hospital Endorses Unified

We completed our project at Harrison Memorial Hospital last Thursday. After several weeks of working closely with the hospital staff through design sessions and training classes, we received this endorsement from the CIO.

“Harrison Memorial Hospital is a company that likes to grow with the latest technologies and our experience with Unified Technologies and the ShoreTel phone system has proven to be a very positive move in our continuing efforts of providing excellence in customer service. Unified Technologies has provided that same level of excellence to Harrison Memorial Hospital both before and during the entire implementation process. We know that there’s going to be challenges in the future but we move forward in confidence knowing that we have chosen the right vendor in Unified Technologies.”

Martha Sullivan,
CIO, Harrison Memorial Hospital

Posted on February 26, 2013 by admin | Posted in Client Testimonials, Communications, Pressroom, Recent News | Leave a comment

There’s a lot to be said for a small town

There’s a lot to be said for a small town. I’ve heard that before and experienced it firsthand this week. I was helping out on a large install for First State Financial in Middlesboro, Kentucky and the surrounding areas. I was in Pine Mountain. The city oozes quaint. Every person I came in contact with was friendly. Make that super friendly. The bank’s employees were genuinely nice. No one had their head down looking into their phones. There was a calm relaxed atmosphere and I couldn’t help thinking that if I lived there I would want to do business with these people. They talked about answering their phone calls with a real person, not a machine. And they were in no hurry to rush through our conversation to move on to the next task at hand.

I came away hoping that our company exudes the same attitude and genuine warmth and care that I felt in beautiful Pine Mountain, KY. I’m so happy we have a new partner in First State Financial added to our growing list of customers.

Posted on January 25, 2013 by admin | Posted in Communications, Miscellaneous, Pressroom, Recent News | Leave a comment

Unified Technologies